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Genesys Workspace Web Edition

Glance Cobrowse for Workspace Web Edition Agent Desktop gives agents the ability to instantly join customers in viewing your app or website. Agents can guide customer navigation, answer questions, and assist with completing transactions. You can launch a Glance Cobrowse session from the Genesys CloudCX platform with the click of a button - no need for the customer to download or install any applications. Glance also offers the Mobile Camera Share feature, which allows the agent to send the customer an SMS invitation to view their mobile camera.

Note: Genesys for Workspace Web Edition is in Early Access. If you're interested in using this feature, Contact Glance.

This guide provides instructions for installing, configuring and customizing the Glance application inside of Genesys Workspace Web Edition.


Before you begin, you must have completed the following:


Once sessions are complete, Glance offers the ability to report on session metadata, including:

  • Session Key
  • Session Start Time
  • Session End Time
  • Duration

The following pages describe how to establish reporting:

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