Integrating Glance to Agent Desktops
This guide allows you to integrate Glance into your Agent Desktop utilizing our generic Agent Package. This package contains an agent-side interface that allows agents to join Glance Cobrowse and Mobile Screen Share sessions, as well as Mobile Camera Share functionality.
Getting Started
Before you begin utilizing the Glance agent-side experience, complete the following prerequisites:
- You have been provisioned a Glance Group
- You have users with valid Partner User IDs provisioned
- You have tagged your website with the Glance Cobrowse script, and have added a button or link to start Cobrowse on the site.
- You have enabled SAML authentication with Glance in the Identity Provider of your choice.
- You have worked with Glance Customer Success to onboard your organization. After this onboarding process, Glance will provide you with an organization-specific URL, and set allow-list settings for the agent desktop. Contact Glance if you need assistance.
Supported Platforms
Glance provides instructions for embedding the Glance experience in the following agent desktops: