Supported Versions and Features
The following tables outline which Glance packages offer support for various Salesforce technologies and consoles.
Click the links in the table for additional information on configuring specific features.
Glance (Latest Package)
| Feature | Lightning Console | Classic Console |
|---|---|---|
| Salesforce Classic Chat (formerly Live Agent) | Yes | No |
| Salesforce Embedded Services Chat (formerly Snap-in) | Yes | No |
| Log sessions from Chat sessions | Yes | N/A |
| Support for custom objects | Yes | No |
| Choose which buttons appear in the Glance Component | Yes | Yes |
| Configure Glance buttons by object | Yes | Yes |
| Configure Glance buttons by profile | Yes | Yes |
| Self-serve setup SSO | Yes | Yes |
Glance for Salesforce (Legacy Package)
| Feature | Lightning Console | Classic Console |
|---|---|---|
| Salesforce Classic Chat (formerly Live Agent) | Yes, with extension | Yes, with extension |
| Salesforce Embedded Services Chat (formerly Snap-in) | Yes, with extension | Yes |
| Log sessions from Chat sessions | No | No |
| Support for custom objects | No | No |
| Choose which buttons appear in the Glance Component | Yes | Yes |
| Configure Glance buttons by object | Partially Supported* | Partially Supported* |
| Configure Glance buttons by profile | No | No |
| Self-serve setup SSO | No | No |
*You can only configure buttons for Cases, Contacts, or Leads.