Supported Versions and Features

The following tables outline which Glance packages offer support for various Salesforce technologies and consoles.

Click the links in the table for additional information on configuring specific features.

Glance (Latest Package)

Feature Lightning Console Classic Console
Salesforce Classic Chat (formerly Live Agent) Yes No
Salesforce Embedded Services Chat (formerly Snap-in) Yes No
Log sessions from Chat sessions Yes N/A
Support for custom objects Yes No
Choose which buttons appear in the Glance Component Yes Yes
Configure Glance buttons by object Yes Yes
Configure Glance buttons by profile Yes Yes
Self-serve setup SSO Yes Yes

Glance for Salesforce (Legacy Package)

Feature Lightning Console Classic Console
Salesforce Classic Chat (formerly Live Agent) Yes, with
extension
Yes, with
extension
Salesforce Embedded Services Chat (formerly Snap-in) Yes, with
extension
Yes
Log sessions from Chat sessions No No
Support for custom objects No No
Choose which buttons appear in the Glance Component Yes Yes
Configure Glance buttons by object Partially
Supported*
Partially
Supported*
Configure Glance buttons by profile No No
Self-serve setup SSO No No

*You can only configure buttons for Cases, Contacts, or Leads.

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