Amazon Connect
Prerequisites
- All high-level prerequisites as listed in the Getting Started section.
- Access to an Amazon Connect Instance.
Add the Glance Application
To incorporate the Glance Application in Amazon Connect:
- Navigate to the Third-Party Applications section in Amazon Connect, and click Add Application.
- Under Basic Information, input the following:
- For Display name, enter "Glance".
- For Namespace, enter "Glance".
- Enter an optional description for the Glance application.
- Under the Access section, enter the following:
- For Access URL, enter the URL provided by Glance.
- For Approved Origins, enter https://www.glance.net, and the URL for your IDP environment, e.g. "https://
.okta.com"
Joining Sessions from Amazon Connect
- Navigate to Agent Workspace application.
- From the Agent Workspace, click the 9-dot menu and select the Glance application.
- You will be prompted to sign in to your Identity Provider, log in with your credentials.
- The Glance application is available and you can join Glance Sessions.