Browser Agent API

This API can be included by a Partner or Customer agent-side web application to:

• Join a Glance screen share, cobrowse or 2-way mobile video session.
• Lookup a session, or wait for a session to start
• Open a new window to connect to a session.
• Receive lifecycle and error events from cobrowse and screenshare sessions including agent video.
• Close the session viewer window

Partner Implementation

1. Include the Glance JavaScript

   • The partner should include the script https://storage.glancecdn.net/agent/js/GlanceAgent_6.22.0M.js in their agent web application.

2. Register for events

   • Register for events by calling GLANCE.Agent.addEventListener and/or GLANCE.Agent.addEventListenerAll.

3. Authenticate the Agent

   • The customer application should call GLANCE.Agent.authenticate with a credentials object containing partnerid, partneruserid, loginkey.These parameters are stored within the GLANCE namespace and used to authenticate the user for Glance web services.

4. Join a session by one of the following methods:

   • GLANCE.Agent.joinSession
   • GLANCE.Agent.openViewer
     • openViewer can be used to avoid lookup requests if the session is known to be running.
     • Or if SSO is not being used openViewer can be called without calling authenticate and the agent will be prompted to login with their username and password.

Example Implementations

• Using joinSession: https://storage.glancecdn.net/agent/samples/6_22_0/AgentTest.html
• Using openViewer: https://storage.glancecdn.net/agent/samples/6_22_0/AgentTest1.html