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Custom Solutions

Glance also offers the ability to enable the front-end agent experience in third-party systems such as CRM or CCaaS systems.

To enable glance in your application:

  1. Complete the initial prerequisites.
  2. Iframe the agent-side Glance URL in your agent desktop or interface.
  3. Add the following URLs to an allowed list of origins to enable the Glance resources in the third-party application:

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