Glance Data Sync for Reporting
Glance automatically creates Glance session records when users launch a Glance session from Salesforce. The Glance session records are automatically associated with the Salesforce object from which the session was initiated. You can access Glance Session data from the app launcher (9-dot menu) and search for Glance Sessions.
The record is created immediately upon using Glance with some initial data:
- Video Use
- Start Time
- Associated Object
The remaining session details are added after the next scheduled synchronization.
Synchronization requires setting a Default Glance Admin in Glance Company Settings. The user selected must be an Admin in your company’s Glance Account and must have the Glance Admin Permission set assigned.
You can see the history of syncs or trigger a sync manually by going to Glance Sync History tab from the App Launcher or the Glance app. You’ll see a list of all recent sync jobs and any failures that may have occurred.