Glance Video
Glance Video humanizes digital interactions by providing the ability for agents to participate and lead a web-based, multi-participant video session with a primary cobrowse visitor. By enabling agents, visitors, and participants to visually interact face-to-face, Glance Enterprise customers improve key business metrics such as: CSAT, NPS, lead conversion, add something here about churnand sales close rates. A few key benefits:
- Build, grow, and facilitate material relationships that rival in-person experiences
- Built into pre-existing workflows – start calls with video and quickly escalate into cobrowse with video
- Embeds directly into your website or mobile site, ensuring a consistent experience
- Seamlessly connects into your existing CRM, telephony, and chat technology

To enable this feature, Contact Glance.
Glance Video Features
- A responsive UI that supports both desktop and mobile screen formats
- Multi-participant Video (up to 10 participants)
- Ability to add additional guest participants
- Accessible UI (conforms to the WCAG 2.1 AA standard)
- Standard cobrowse features such as PDF/XLS document viewing, masking, gesturing, and remote assist
- Salesforce Integration (beta): agents can instantly join video sessions using 1-Click Connect
Display
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N-way Video Large (up to 10 participants)
- First 9 display in grid
- 10+ see preview - but do not enter grid
- If one person in the initial 9 leaves the grid - then the 10th enters the grid for display (and so on)
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N-way Video Small (display up to 4 participants with scrolling)
- All participants are shown in turn on the 'filmstrip' UI.
Browser and Device Support
Glance Video is supported on a variety of devices, browsers, and operating systems, depending on the type of user in the session.
Visitors and Guests
OS/Device | Browsers |
Windows, version 8.1 and later | Chrome, Edge |
Mac, latest and previous version | Chrome, Safari |
iPad & iPhone, iOS version 13 and later | Safari |
Android, OS version 10 and later | Chrome |
Agents
OS/Device | Browser |
Windows, version 8.1 and later | Chrome |
Mac, latest and previous version | Chrome |
Bandwidth Requirements
Glance Video will require different amounts of bandwidth depending on a number of factors, with the most important being:
- Whether or not the viewing is happening in large or small video
- The number of participants in the session
- How well the frame will compress
Large video, per participant, starts at 640 x 360 resolution with 24 frames per second. Small video starts at 320 x 180 at 20 frames per second per participant.
The grid below shows expected bandwidth usage per video stream for high quality video:
Grid Type | Active | Inactive |
Large Grid | 1.6 Mbps | 400 kbps |
Small Grid | 400 kbps | 50 kbps |
For example, a visitor and agent in a two person large video session would each use 3.2 Mbps of bandwidth.
In situations of low bandwidth, Glance will automatically reduce the frame rate and the resolution.
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Glance Video Reference
Understand the settings needed to configure Glance Video in your group, and how to conduct sessions.
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Configuring and Using Glance Video
Understand the settings needed to configure Glance Video in your group, and how to conduct sessions.
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Troubleshooting Glance Video
Troubleshooting issues with Glance Video.