Glance Video

Glance Video humanizes digital interactions by providing the ability for agents to participate and lead a web-based, multi-participant video session with a primary cobrowse visitor. By enabling agents, visitors, and participants to visually interact face-to-face, Glance Enterprise customers improve key business metrics such as: CSAT, NPS, lead conversion, add something here about churnand sales close rates. A few key benefits:

  • Build, grow, and facilitate material relationships that rival in-person experiences
  • Built into pre-existing workflows – start calls with video and quickly escalate into cobrowse with video
  • Embeds directly into your website or mobile site, ensuring a consistent experience
  • Seamlessly connects into your existing CRM, telephony, and chat technology
The cobrowse toolbar.

To enable this feature, Contact Glance.

Glance Video Features

  • A responsive UI that supports both desktop and mobile screen formats
  • Multi-participant Video (up to 10 participants)
  • Ability to add additional guest participants
  • Accessible UI (conforms to the WCAG 2.1 AA standard)
  • Standard cobrowse features such as PDF/XLS document viewing, masking, gesturing, and remote assist
  • Salesforce Integration (beta): agents can instantly join video sessions using 1-Click Connect


  • N-way Video Large (up to 10 participants)

    • First 9 display in grid
    • 10+ see preview - but do not enter grid
    • If one person in the initial 9 leaves the grid - then the 10th enters the grid for display (and so on)
  • N-way Video Small (display up to 4 participants with scrolling)

    • All participants are shown in turn on the 'filmstrip' UI.

Browser and Device Support

Glance Video is supported on a variety of devices, browsers, and operating systems, depending on the type of user in the session.

Visitors and Guests

OS/Device Browsers
Windows, version 8.1 and later Chrome, Edge
Mac, latest and previous version Chrome, Safari
iPad & iPhone, iOS version 13 and later Safari
Android, OS version 10 and later Chrome


OS/Device Browser
Windows, version 8.1 and later Chrome
Mac, latest and previous version Chrome

Bandwidth Requirements

Glance Video will require different amounts of bandwidth depending on a number of factors, with the most important being:

  • Whether or not the viewing is happening in large or small video
  • The number of participants in the session
  • How well the frame will compress

Large video, per participant, starts at 640 x 360 resolution with 24 frames per second. Small video starts at 320 x 180 at 20 frames per second per participant.

The grid below shows expected bandwidth usage per video stream for high quality video:

Grid Type Active Inactive
Large Grid 1.6 Mbps 400 kbps
Small Grid 400 kbps 50 kbps

For example, a visitor and agent in a two person large video session would each use 3.2 Mbps of bandwidth.

In situations of low bandwidth, Glance will automatically reduce the frame rate and the resolution.

By continuing to use the site, you agree to the use of cookies. Learn More