Glance Video

Glance Video humanizes digital interactions by providing the ability for agents to participate and lead a web-based, multi-participant video session with a primary cobrowse visitor. By enabling agents, visitors, and participants to visually interact face-to-face, Glance Enterprise customers improve key business metrics such as: CSAT, NPS, lead conversion, add something here about churnand sales close rates. A few key benefits:

  • Build, grow, and facilitate material relationships that rival in-person experiences
  • Built into pre-existing workflows – start calls with video and quickly escalate into cobrowse with video
  • Embeds directly into your website or mobile site, ensuring a consistent experience
  • Seamlessly connects into your existing CRM, telephony, and chat technology
The cobrowse toolbar.

Glance Video Features

  • A responsive UI that supports both desktop and mobile screen formats
  • Multi-participant Video (up to 10 participants)
  • Ability to add additional guest participants
  • Accessible UI (conforms to the WCAG 2.1 AA standard)
  • Standard cobrowse features such as PDF/XLS document viewing, masking, gesturing, and remote control \
  • Salesforce Integration (beta): agents can instantly join video sessions using 1-Click Connect

Browser and Device Support

Glance Video is supported on a variety of devices, browsers, and operating systems, depending on the type of user in the session.

Visitors and Guests

OS/Device Browsers
Windows, version 8.1 and later Chrome, Edge
Mac, latest and previous version Chrome, Safari
iPad & iPhone, iOS version 13 and later Safari
Android, OS version 10 and later Chrome

Agents

OS/Device Browser
Windows, version 8.1 and later Chrome
Mac, latest and previous version Chrome

Bandwidth Requirements

Glance Video will require different amounts of bandwidth depending on a number of factors, with the most important being:

  • Whether or not the viewing is happening in large or small video
  • The number of participants in the session
  • How well the frame will compress

Large video, per participant, starts at 640 x 360 resolution with 24 frames per second. Small video starts at 320 x 180 at 20 frames per second per participant.

The grid below shows expected bandwidth usage per video stream for high quality video:

Grid Type Active Inactive
Large Grid 1.6 Mbps 400 kbps
Small Grid 400 kbps 50 kbps

For example, a visitor and agent in a two person large video session would each use 3.2 Mbps of bandwidth.

In situations of low bandwidth, Glance will automatically reduce the frame rate and the resolution.

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