Gesturing

Once in the session, agents have the ability to gesture over elements on the visitor's browser, to guide and indicate to the visitor.

The agent can:

• Move and Indicate with their cursor - shows as a colored cursor for the visitor.
• Highlight - Click and highlight a page element, which will be outlined for ~5 seconds.
• Gesture - Click-drag a rectangle for indicating an area, which will be outlined for ~5 seconds.

Details

• Gesturing is a feature on by default for Cobrowse, except when the session is in Remote Assist mode.
• Highlighting is not not available while Gesturing.
• Screen reader gesturing: Allows agent to highlight a page element when visitor is using a screen reader. See the Accessibility page for more information on screen reader gesturing.

NOTE: Agent gesturing is disabled during visitor screen share.