Gesturing

Once in the session, agents and guests have the ability to gesture over elements on the visitor's browser, to guide and indicate to the visitor.

The agent and guest can:

• Move and Indicate with their cursor - shows as a colored cursor for the visitor.
• Highlight - Click and highlight a page element, which will be outlined for ~5 seconds.
• Gesture - Click-drag a rectangle for indicating an area, which will be outlined for ~5 seconds.

Details

• Gesturing is a feature on by default for Cobrowse, except when the session is in Remote Assist mode.

• Gestures for an agent or guest include their name in the top left corner. If multiple agents and/or guests are in a Cobrowse session, they will each have a different colored gesture.

• Highlighting is not not available while Gesturing.

• Screen reader gesturing: Allows agent to highlight a page element when visitor is using a screen reader. See the Accessibility page for more information on screen reader gesturing.

NOTE: Agent gesturing is disabled during visitor screen share.