Glossary

Below is a list of common terms used throughout Glance support.

Customer

A customer (company) that subscribes to the Glance Cobrowse service.

CDN

A content delivery network or content distribution network is a geographically distributed network of proxy servers and their data centers.

Customer Service Agent

A representative supporting a visitor who is browsing the company's website.

Group ID

A unique ID assigned to your company by Glance.

Masked Element

Non input elements, in your company website containing sensitive data, whose content is not to be visible to agents.

Masked Field

An input field, in your company website containing sensitive data, whose content is not be visible to agents.

Production

This is your live site. When you are happy with how Cobrowse looks and performs in your staging environment, you can publish the changes to Production from the Settings page, and those changes will be liveā€”no need to update any code on your production website.

Session Code

A unique session identifier available to both the visitor and agent, allowing the agent to connect to the correct visitor session.

Staging

Used for new website changes, where you can test and accept changes such as adjusting colors or text for the UI, masked fields, or new versions of Cobrowse. The staging site may require a different Cobrowse configuration from the production site.

Visitor

Anyone navigating your company website.

Visitor ID

Any identifying piece of information that is known about a visitor at the time a web page is generated.

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