Navigation Assist
Requires CB 5.8 or higher
The agent is able to navigate to a URL on the visitor's behalf by clicking on a bookmark within the agent viewer. The admin can designate which websites will be available for navigation assist through the Account Management site.
Enable Navigation Assist
- Navigate to Account Management and select the Settings tab.
- Click the Enabled checkbox next to Navigation Assist.

NOTE: If you have Roles setup within your group, you will need to enable Navigation Assist within Role Settings found in the Portal tab.
- Scroll down to the Cobrowse Settings section and click Manage your cobrowse settings.
- Scroll down to the Navigation Assist Sites section and click Add Link to add a site to be used for navigation assist.

- Input a URL Title, the URL of the website, and select the Active checkbox.

NOTE: The site may need to be added to the Cross Domain Cobrowse section if it is on a new domain. Refer to Cobrowse Cross-Domain for more information.
- Click Save then click Publish to Production.

Activate Navigation Assist During Cobrowse
- During a Cobrowse session, click on the folder icon to the left of the URL.

- Select a site to navigate to from the dropdown list.

- The visitor will see a modal asking for them to accept the navigation to the new site.

- The visitor will be redirected to the new site after clicking Accept.