Cobrowse Asset Management
In some scenarios, the Glance Cobrowse Agent Viewer is unable to access certain assets that are required to render the browser page. In this situation, there will be missing images, styles, or fonts in the agent’s view. This is not common, but can arise if both:
- A session cookie is required to access the asset.
- The content security policy on the page prevents XHR requests.
It is recommended that you first consult with Glance Support to determine the best solution when this occurs. In some cases a simple change to content security policy can address the issue.
Otherwise, you can upload the assets under Cobrowse Asset Management.
For each asset:
From Manage Your Account> Settings, select Cobrowse Settings. Scroll to the Cobrowse Asset Management section.
Upload the asset file.
Specify the URL to the asset, as it is referenced in the visitor’s page
Specify the content type of the asset.
Agents should then be able to retrieve these assets.
If the assets change, you will need to re-upload them under Cobrowse Asset Management.