Let's Chat?

Advanced Cobrowse Cross-Domain

This page highlights additional situations that may arise when setting up Cobrowse Cross-Domain.

Multiple Group IDs

Organizations utilizing multiple Glance group IDs may find it simpler to create a single helper page on each domain that supports the dynamic specification of the group ID and data-site attributes based on parameters in the helper page's URL.

During the Cross-Domain flow, Glance will automatically append the appropriate group ID and data-site values in the URL of each helper page being opened. For example:


Below is a sample code that would need to be added to the helper page:

function addCobrowseScript() {
  var allowedGroupIDs = ["12345", "23456", "34567", "45678", "56789"];
  var urlParams = new URLSearchParams(window.location.search);

  var groupId = urlParams.get("groupid");
  // Check to make sure the group id in the query string is on the allowed list
  if (!allowedGroupIDs.includes(groupId)) {
    // If no group ID found in the query string, or there is one that's not on the allowed list
    // replace with the desired default group id
    groupId = "12345";

  // Use production as the default, unless staging is specified
  var dataSite =
    urlParams.get("data-site") === "staging" ? "staging" : "production";

  var theCobrowseScript = document.createElement("script");

  theCobrowseScript.setAttribute("id", "glance-cobrowse");
  theCobrowseScript.setAttribute("type", "text/javascript");
  theCobrowseScript.setAttribute("data-groupid", groupId);
  theCobrowseScript.setAttribute("data-site", dataSite);
  theCobrowseScript.setAttribute("charset", "UTF-8");

window.addEventListener("load", addCobrowseScript);

NOTE: The group IDs in the above sample must be replaced with the group IDs for the organization

By continuing to use the site, you agree to the use of cookies. Learn More