Upgrading Your Website
Whenever you make changes to your website, a best practice is to verify that Cobrowse will still run correctly on the modified portions of your website. Verify the following, whenever you upgrade your website:
New pages have been tagged with the Cobrowse script tag.
New iframes have been tagged with the Cobrowse script tag. (This is a common source of issues.)
New sensitive information or form fields are masked.
If there are hover states in the new website areas, contact Glance Support to ensure that hover states will be reflected on the agent side during Cobrowse sessions.
If there are new custom fonts or icons that are not accessible from your website via a cross-origin request, contact Glance Support and Glance can host them on their CDN for access by Cobrowse agents.