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Upgrading FAQ

Do I have to accept the Glance Cobrowse upgrade on Glance's schedule?

Customers are encouraged to upgrade to the newest version when it becomes available to take advantage of new features, bug fixes, and performance improvements.

For customers who choose not to upgrade to every new release, Glance provides two years of support for each version of cobrowse. Customers are required to upgrade cobrowse versions in a timely manner such that the version used in production is always one that has been released within the past 2 years.

Glance continually updates our servers to support the latest features, fixes, and security patches. Cobrowse versions older than two years may be incompatible with newer server versions and fail to function properly even if no changes are made on the customer website.

Should an issue arise with your cobrowse implementation, one of the first troubleshooting steps will be to upgrade to the newest version. Staying up-to-date on the version deployed in your environment will make that process smoother and faster.

How can I test the new Glance Cobrowse version before I upgrade to it?

Glance configures the new Glance Cobrowse version in a staging environment for testing. Within two weeks the release is pushed to customer production sites.

How do I know what is in the new Glance Cobrowse version?

Glance publishes release notes to keep you informed about the latest Glance Cobrowse version. Please email Glance Support to request release note notifications.

How often do Glance Cobrowse version updates occur?

Glance Cobrowse version updates occur every two to three months.

How do I know when a Glance Cobrowse upgrade becomes available?

You can sign up to receive notifications of the latest Glance Cobrowse release upgrades.

Please email Glance Support to request new release notifications.

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