Attributes in the Script Tag

The script tag generator allows Glance administrators to modify attributes to create a custom script tag that enables Cobrowse on websites. This user-friendly interface will let users fill out each individual attribute for the script tag and then generate a script that can be copied and pasted into their website.

Script Tag Generator.

The following attributes can be found within the script tag.

Read-Only Tag

Read only attributes are generated based on previous selections made by the user. The following attributed are generated within the script as read only:

  • script id - The identifier used for this script, defaults to 'glance-cobrowse'.
  • src - The source of the cobrowse loader script.
  • data-groupid - Your assigned Group ID number provided by Glance.
  • data-site - The environment (staging or production) that this tag will be deployed to. Select the Staging or Production tab to identify what needs to be generated for this script.
  • data-ws - The webserver being used – www.glance.net. When implementing the script tag on your website, this can be changed for use in beta or a customer-specific environment.

NOTE: Your Cobrowse script tag includes your company's unique Group ID. If you have multiple Glance groups, make sure when you are testing that the correct Group ID is in the tag, and that you are joining sessions as a Glance user in that group.

Script Tag Versions: Staging and Production

There are two versions of the script tag: one for your staging website, and one for your production website. Which profile of Cobrowse is used on your site is specified by the site attribute in the script tag. You should use Staging for your own internal staging environment and Production for your live site.

NOTE: Cobrowse will not work on a website accessed at localhost with the file://protocol. If you are trying out Cobrowse on a local website, please access it via a host name added to your local hosts file or equivalent.

Basic

data-presence

Definition - Determines if presence is used

Input Type - Dropdown

Default - On

Options - On, API, Off

data-cookiedomain

Definition - The domain to use for the Cobrowse session cookie. This setting is typically required only for staging sites hosted on a public suffix domain such as azurewebsites.net or herokuapp.com. Specify the full host name as the cookie domain. For example, if your staging site is atabcco.azurewebsites.com, specify data-cookiedomain=”abcco.azurewebsites.com”

Input Type - URL

Default - N/A

Options - URL

data-cookietype

Definition - The type of cookie to use for the Cobrowse session. Possible values include the following:

  • Normal (default): A non-secure cookie on your website domain. Use this value if visitors need to be able to navigate to insecure pages during a Cobrowse session.
  • Secure: A secure cookie on your website domain. You may use this value if visitors will only need to be able to navigate to secure pages during a Cobrowse session.
  • LS: Local storage on your website domain. You may use this value if you would like to avoid adding a cookie to your domain, and if your visitors only navigate to pages on the same local domain.
  • Dual: Both local storage and a cookie are used. Use this value if you have existing code which may delete cookies on your website domain, including the Cobrowse session cookie.

Input Type - Dropdown

Default - Normal

Options - Normal, Secure, LS, Dual

Advanced

data-additionalgroupids:

Definition - Specify additional Group IDs in the script tag, for example: data-additionalgroupids=”59923,50920″. It is possible for you to tag different pages with different sets of group ids, but a primary Group ID (data-groupid) must be specified and it is used as a default.

Input Type - Text

Default - N/A

Options - Comma separates list of Group IDs

data-inputevents

Definition - Maps input events to Glance Cobrowse actions. The data-inputevents format is { “[modifier]-[keycode]” : “[Glance action]”, …}. Example: {“ctrl-13" : "startSession", "ctrl-9" : "toggleButton"}

Input Type - Text

Default - N/A

Options - The key code can be any standard JavaScript key code mapped to Cobrowse actions.

NOTE: Use single and double quotes exactly as shown in the above example. The outer quotes around the attribute value should be single quotes, and the quotes within the attribute value must be double quotes. Customers should still provide a link or button in addition to the key combinations to allow for starting sessions on mobile devices.

data-scriptserver

Definition - If you are hosting the script on your own server, add this attribute to tell Glance where to find the additional script and CSS resources that you host.

Input Type - Text

Default - N/A

Options - [servername]

data-startpaused

Definition - Allows you to start the session in a paused state. Clicking Enabled sets data-startpaused="1"

Input Type - Checkbox

Default - N/A

Options - On, Off

data-ui

Definition - When implementing a custom UI, click the checkbox to prevent loading of the default UI script

Input Type - Checkbox

Default - N/A

Options - On, Off

data-video

Definition - Starting video size

Input Type - Dropdown

Default - N/A

Options - Small, Large, Off, Select

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