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The Glance Presence scripts provide functionality for:

  • Tracking the presence of visitors on a website, including visitor identity, browser and platform information, as well as custom data.

  • Signaling website visitors to take actions such as starting a Cobrowse session.

Glance Presence includes both:

  • Visitor side functionality to send visitor data to the Presence service and listen for agent commands.

  • Agent side functionality for looking up visitor information and signalling visitors.

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