Presence
The Glance Presence scripts provide functionality for:
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Tracking the presence of visitors on a website, including visitor identity, browser and platform information, as well as custom data.
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Signaling website visitors to take actions such as starting a Cobrowse session.
Glance Presence includes both:
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Visitor side functionality to send visitor data to the Presence service and listen for agent commands.
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Agent side functionality for looking up visitor information and signalling visitors.
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Presence Visitor Side
Get default Presence behavior by adding some parameters to your Cobrowse script tag, or you can load and use the Presence API for more control.
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Presence Visitor API
Provides more control over the type and frequency of Presence data, and to allow the visitor to listen for custom messages.
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Presence Agent Side
On the Agent side, Glance Presence functionality can be integrated into web based or desktop agent tools.
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Presence Agent API
Signals a connection between Agents and Visitors.
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Presence Agent REST API
Implement server-side agent console functionality.
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Sample Code
Visitor and agent side sample code.
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Glance Presence Service Security
This document outlines the security considerations associated with the Presence Service.