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System Requirements

All browsers and other software used with Glance must support TLS 1.2. See this page for more information.

Operating Systems

  • Windows
    • 10+
  • macOS
    • latest and previous version
  • iOS
    • Cobrowse
      • 13.0+
    • Screen Share SDK
      • 13.0+
    • Mobile Camera Share
      • 13.0+
  • Android
    • Cobrowse
      • 7.1+
    • Screen Share SDK
      • 7.1+
    • Mobile Camera Share
      • 7.1+

Browsers

Agents Guests/Visitors
Chrome & Edge Chrome, Firefox, Edge, & Safari

These are used in the following scenarios:

  • Cobrowse sessions with customers
  • Viewing cobrowse sessions
  • Viewing screen share sessions
  • Starting screen share sessions
  • Pushing client software for desktop screen share sessions
  • Viewing video streams

NOTE: Glance does not recommend using its webservices in Incognito/Private modes. Private browsing modes affect how session storage, cookies, and other browser functionality work, and we do not guarantee all Glance functions will work properly when using them. For testing purposes, Glance recommends clearing cache and cookies after making configuration changes, instead of using private browsing.

Browser-Based Multi-Participant Video

Visitors

OS/Device Browser Background Effects Supported
Windows, version 10 and later Chrome, Edge, Firefox Blur
Mac, latest and previous version Chrome, Safari, Firefox Blur
iPad & iPhone, iOS version 13.4.1 and later Safari Blur
Android, OS version 10 and later Chrome Blur

Guests

OS/Device Browser Background Effects Supported
Windows, version 10 and later Chrome, Edge, Firefox Blur
Mac, latest and previous version Chrome, Safari, Firefox Blur
iPad & iPhone, iOS version 13.4.1 and later Not Supported Blur
Android, OS version 10 and later Chrome Blur

Agents

OS/Device Browser Background Effects Supported
Windows, version 10 and later Chrome, Edge Blur, Image, Color Fill
Mac, latest and previous version Chrome Blur, Image, Color Fill

Multi-participant video requires cobrowse version 5.0 or above.

Background Effects

Background effects during video sessions has the additional requirement of WebGL being enabled in the browser. To check whether your browser supports WebGL, go here.

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