Glance Video Reference
|Join Button||Allows the agent to join a video session from Salesforce when a visitor is logged in.|
|Join with Key||Allows the agent to join a video session from a key provided by the visitor.|
|Agent Join Page||Allows the agent to join a video session from a key provided by the visitor.|
|Resize Video||Allows the visitor to resize the video to large video.|
|Turn Video on/off||Allows the participant to turn their video on and off.|
|Eject guest||Allows the agent to eject the guest, if needed.|
|Pause guest video||Allows the agent to pause the guest’s video.|
|Hide||Allows the agent to hide the video preview if they need to see more of the page.|
|Hang-up Button||If visitors or agents click this button, the session ends.
If guests click this button, they leave the session, but the visitor and agent can continue.
|Glance Icon||The G icon is only informational.|
|Settings||Provides the ability to choose a webcam or turn on accessibility.
|Back/Forward||If remote control is enabled, these buttons allow you to go back or forward.|
|Refresh||If remote control is enabled, this button allows you to refresh the page.|
|Add Guest||Allows the agent to invite guests to the session.|
|Add Guest (dropdown)||Once the agent clicks Add Guest, they can click the copy button to copy the URL to the guest join page to share with guests.
Once the agent has a code from a guest, they enter the code into the field and click Admit.
|Remote Control||If the agent has remote control privileges, it provides the ability for the agent to request control of the visitor’s interface. When remote control is on, a green dot in the middle of the mouse icon is displayed. To stop remote control, click the mouse button again.|
|Video||If the agent has video privileges, it provides the ability for the agent to show video. Click the video button to start agent video. When video is on, a green dot in the middle of the camera icon is displayed. To stop agent video, click the video button again.|
|Customer Info||Provides relevant session details and diagnostics, including:
|END||The END button ends the session and closes the browser window.|
|Visitor Preview (1-Click Connect)
With Terms and Conditions
|If a visitor is logged in, and an agent has 1-click connect enabled in a CRM, when the agent clicks the orange Join button, the visitor is presented with a set of terms and conditions.|
|1 of 2: Visitor Preview (Code use case)||If the camera isn’t enabled this is the first screen.|
|2 of 2: Visitor Preview (Code use case)||Video preview with session code once the camera is enabled.|
|Blocked Camera Alert||Visitor has clicked the block camera on the browser bar icon.|
|Camera Off Alert||Visitor turned off the camera in the modal|
|Waiting Message||Displays when the visitor has accepted terms but is waiting for the agent to click Join.|
|Remote Control Request||Allows the user to accept the remote control request.|
|Camera Settings||Allows the user to choose a camera.|
|Video Settings||Allows the user to turn their camera on or off.|
|Name Field||Allows the guest to enter their name. Once they Click Join, a code appears.|
|Camera Settings||Allows the guest to choose a camera.|
|Video Settings||Allows the guest to turn their camera on or off.|
|Code Field||Once the user has entered their name, a code box appears, which they will provide to the agent to admit them.|
|Video Slider||In small video mode, if you cannot see all participants in the session, this icon allows you to filter through different participants in the session.|