Glance Video Reference
Agent Controls
Icon/UI Element | Name | Details |
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Join Button | Allows the agent to join a video session from Salesforce when a visitor is logged in. |
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Join with Key | Allows the agent to join a video session from a key provided by the visitor. |
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Agent Join Page | Allows the agent to join a video session from a key provided by the visitor. |
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Resize Video | Allows the visitor to resize the video to large video. |
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Turn Video on/off | Allows the participant to turn their video on and off. |
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Eject guest | Allows the agent to eject the guest, if needed. |
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Pause guest video | Allows the agent to pause the guest’s video. |
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Hide | Allows the agent to hide the video preview if they need to see more of the page. |
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Hang-up Button | If visitors or agents click this button, the session ends.
If guests click this button, they leave the session, but the visitor and agent can continue. |
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Glance Icon | The G icon is only informational. |
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Settings | Provides the ability to choose a webcam or turn on accessibility.
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Back/Forward | If remote control is enabled, these buttons allow you to go back or forward. |
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Refresh | If remote control is enabled, this button allows you to refresh the page. |
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Add Guest | Allows the agent to invite guests to the session. |
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Add Guest (dropdown) | Once the agent clicks Add Guest, they can click the copy button to copy the URL to the guest join page to share with guests.
Once the agent has a code from a guest, they enter the code into the field and click Admit. |
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Remote Control | If the agent has remote control privileges, it provides the ability for the agent to request control of the visitor’s interface. When remote control is on, a green dot in the middle of the mouse icon is displayed. To stop remote control, click the mouse button again. |
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Video | If the agent has video privileges, it provides the ability for the agent to show video. Click the video button to start agent video. When video is on, a green dot in the middle of the camera icon is displayed. To stop agent video, click the video button again. |
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Customer Info | Provides relevant session details and diagnostics, including:
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END | The END button ends the session and closes the browser window. |
Visitor Controls
Icon/UI Element | Name | Details |
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Visitor Preview (1-Click Connect)
With Terms and Conditions |
If a visitor is logged in, and an agent has 1-click connect enabled in a CRM, when the agent clicks the orange Join button, the visitor is presented with a set of terms and conditions. |
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1 of 2: Visitor Preview (Code use case) | If the camera isn’t enabled this is the first screen. |
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2 of 2: Visitor Preview (Code use case) | Video preview with session code once the camera is enabled. |
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Blocked Camera Alert | Visitor has clicked the block camera on the browser bar icon. |
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Camera Off Alert | Visitor turned off the camera in the modal |
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Waiting Message | Displays when the visitor has accepted terms but is waiting for the agent to click Join. |
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Remote Control Request | Allows the user to accept the remote control request. |
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Camera Settings | Allows the user to choose a camera. |
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Video Settings | Allows the user to turn their camera on or off. |
Guest Controls
Icon | Name | Details |
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Name Field | Allows the guest to enter their name. Once they Click Join, a code appears. |
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Camera Settings | Allows the guest to choose a camera. |
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Video Settings | Allows the guest to turn their camera on or off. |
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Code Field | Once the user has entered their name, a code box appears, which they will provide to the agent to admit them. |
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Video Slider | In small video mode, if you cannot see all participants in the session, this icon allows you to filter through different participants in the session. |