Glance Video Reference

Agent Controls

Icon/UI Element	Name	Details
	Join Button	Allows the agent to join a video session from Salesforce when a visitor is logged in.
	Join with Key	Allows the agent to join a video session from a key provided by the visitor.
	Agent Join Page	Allows the agent to join a video session from a key provided by the visitor.
	Resize Video	Allows the visitor to resize the video to large video.
	Turn Video on/off	Allows the participant to turn their video on and off.
	Eject guest	Allows the agent to eject the guest, if needed.
	Pause guest video	Allows the agent to pause the guest’s video.
	Cobrowse Widget	The Cobrowse widget contains the Hang-up button and the Hide/Display video option. The widget can be dragged and dropped on the screen during a session and will snap to a corner based on the quadrant it is moved into. Hide/Display: Allows the agent to hide or display the video preview. Hang-up Button: If the visitor or agent clicks this button, the session ends. If a guest clicks this button, they leave the session, but the visitor and agent can continue.
	Glance Icon	The G icon is only informational.
	Settings	Provides the ability to choose a webcam or turn on accessibility. Webcam: Choose which camera you want to use for the session. You can only change cameras before a session, not during a session. Video Background Effects: Turn background effects on or off. Accessibility: If enabled, turn this switch on (blue) to enable accessibility. This feature allows agents to guide customers by clicking on a page element, which automatically activates the visitor's screen reader to read the clicked element out loud.
	Back/Forward	If remote assist is enabled, these buttons allow you to go back or forward.
	Refresh	If remote assist is enabled, this button allows you to refresh the page.
	Add Guest	Allows the agent to invite guests to the session.
	Add Guest (dropdown)	Once the agent clicks Add Guest, they can click the copy button to copy the URL to the guest join page to share with guests. Once the agent has a code from a guest, they enter the code into the field and click Admit.
	Share Screen	If the agent has share screen privileges, it provides the ability for the agent share a window, browser tab, or their entire screen. It also allows the agent to send a request to the visitor to view their screen.
	Remote Assist	If the agent has remote assist privileges, it provides the ability for the agent to request control of the visitor’s interface. When remote assist is on, a green dot in the middle of the mouse icon is displayed. To stop remote assist, click the mouse button again.
	Share Document	If the agent has share document privileges, it provides the ability for the agent to share a document with the visitor or for the visitor to share a document with the agent.
	Video	If the agent has video privileges, it provides the ability for the agent to show video. Click the video button to start agent video. When video is on, a green dot in the middle of the camera icon is displayed. To stop agent video, click the video button again.
	Customer Info	Provides relevant session details and diagnostics, including: Session Code Visitor OS, Browser Type, and Browser Version Report a Problem (if enabled)
	End	The End button ends the session and closes the browser window.

Visitor Controls

Icon/UI Element	Name	Details
	Visitor Preview (1-Click Connect) With Terms and Conditions	If a visitor is logged in, and an agent has 1-click connect enabled in a CRM, when the agent clicks the orange Join button, the visitor is presented with a set of terms and conditions.
	1 of 2: Visitor Preview (Code use case)	If the camera isn’t enabled this is the first screen.
	2 of 2: Visitor Preview (Code use case)	Video preview with session code once the camera is enabled.
	Blocked Camera Alert	Visitor has clicked the block camera on the browser bar icon.
	Camera Off Alert	Visitor turned off the camera in the modal.
	Waiting Message	Displays when the visitor has accepted terms but is waiting for the agent to click Join.
	Remote Assist Request	Allows the user to accept the remote assist request.
	Camera Settings	Allows the user to choose a camera.
	Video Settings	Allows the user to turn their camera on or off.

Guest Controls

Icon	Name	Details
	Name Field	Allows the guest to enter their name. Once they click Join, a code appears.
	Camera Settings	Allows the guest to choose a camera.
	Video Settings	Allows the guest to turn their camera on or off.
	Code Field	Once the guest has entered their name, a code box appears, which they will provide to the agent to admit them.
	Video Slider	In small video mode, if you cannot see all participants in the session, this icon allows you to filter through different participants in the session.

Updated on 11 Nov 2022