Features
Feature |
Release Version |
Folders for Web Screen Share Bookmarks | 6.0 | Navigation Assist | 5.8 | Drag and Drop Cobrowse Widget | 5.8 | Role Setting for Background Effects | 5.8 | Screen Share for Visitors | 5.7 | Remote Assist with Restricted Editing | 5.5 | Web Screen Share Bookmarks | 5.3 | Escalate to Web Screen Share | 5.3 | Allowed Sites for Agents | 5.3 | Visitor Background Blurring | 5.2 | Dynamic Masking | 5.2 | Document Link Sharing | 5.2 | Add Additional Guests to Cobrowse Session | 5.1 | Agent Video Background Effects | 5.1 | Document Sharing | 5.1 | Agent Video | 4.5 | Excel Cobrowse | 4.17 |
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Masking Elements
Hide elements like credit cards or passwords from agents.
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Gesturing
Agents have the ability to gesture over elements on the visitor's browser, to guide and indicate to the visitor.
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Excel Cobrowsing
The following section outlines requirements and implementation steps for enabling cobrowsing of Microsoft Excel files on your web property.
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Document Sharing
Implementation steps for enabling the ability for agents and visitors to share documents during Cobrowse.
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Remote Assist
Agents have the ability to request remote assist of the visitor's browser to assist them during the session.
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PDF Cobrowsing
Implementation steps for enabling cobrowsing of PDF files on your web property.
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Navigation Assist
Describes how to enable and activate Navigation Assist during a Cobrowse Session
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Glance Agent Video
An agent who has connected to a cobrowse session in Google Chrome may now start Agent Video.
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Escalate to Web Screen Share from Cobrowse
Glance provides the ability for agents to escalate from a Cobrowse session to showing their screen, without downloading any software.