2022 Archive

5.4 Android SDK - April 21, 2022

Fixes and Improvements

  • Upgraded APIs to resolve crashes when Jetpack compose views were used.
  • Additional stability and security enhancements.

5.4 Website & Cobrowse - March 31, 2022

Web Screen Share General Availability

With this release, Glance has made enhancements to our Web Screen Share feature, and it is now generally available. This feature allows agents to escalate from a Cobrowse session to showing their screen, without downloading any software. More information on this feature is available here.

Password Policy Changes

We've enhanced our Password Management Policy to maintain compliance with ISO 27001 and SOC 2 Type 2. If you have any questions, Contact Glance. As an administrator, you can unlock any locked out users by following the instructions here.

Cobrowse Visitor API Enhancements

The cobrowse UI adds event listeners to GLANCE.Cobrowse.Visitor, so that the interface can update according to what is happening during the session.

Most of the time, after navigating to a new page during cobrowse, the cobrowse UI initializes before the cobrowse session continues. Sometimes the cobrowse code may connect and start uploading to the session before the UI has added its event listeners. To support this use case, we have added a new method, GLANCE.Cobrowse.Loader.setUIReady(). If you are using a custom UI, you will need to add the call to this method. See this page for more information.

Presence Visitor ID Improvements

Glance has added the ability to specify the visitor ID for presence after page load, and change the visitor ID after presence is instantiated, for situations where the Visitor ID may not be known at the time the page is loaded. See this page for more information.

Bug Fixes and Optimizations

  • Video Enhancements including improvements to background blurring.
  • Accessibility improvements to conform to the WCAG 2.1 AA standard.
  • Other fixes and improvements.

5.3 Mobile SDK - March 9, 2022

Dynamic Masking

With this release, Glance has added the ability to allow customers to mask mobile app content based on the role of the agents in the session. Within the Glance SDK, there is a new session start parameter that will denote whether the screen share session should start in a paused state. Based on the agents joining and leaving the session, the session can be paused or unpaused.

Localization Glance has updated localization strings for iOS and Android. You can find the list of localized strings here.

Improvements and Fixes

  • Added Default UI events for tapping on decline or accept within presence terms dialog.
  • Bug fixes and improvements.

5.3 Website & Cobrowse - February 17, 2022

Escalate to Screen Share from Cobrowse (Beta)

With this release, Glance has added the ability for agents to escalate from a Cobrowse session to showing their screen, without downloading any software. During a cobrowse session, the agent simply clicks the Screen Share button in the Agent Viewer to share their entire screen, a window, or browser tab.

Administrators have the ability to configure Bookmarks that will appear in the Screen Share menu of the Agent Viewer. In addition, administrators can restrict the sites agents can share during a session through the Allowed Sites settings. Once configured, agents can only share websites that are included in the Allowed Sites settings. More information on this feature is available here.

Note: This feature is only supported for agents using Chromium-based browsers. For best results, use Chrome.

If you are interested in using this feature, contact Glance.


Added accessibility features to support the ​Web Content Accessibility Guidelines (WCAG 2.1 AA) for the entire Glance Video experience for agents, visitors, and guests.

Fixes and Improvements

  • Improved Glance Video quality and performance.
  • Security fixes and improvements.
  • Added the ability to optionally hide the open PDF link in the PDF viewer during PDF cobrowse.
  • The cache-control header has been changed for a request used when initiating a session, to avoid caching of the response.
  • Glance is ending support for unencrypted agent connections in cobrowse.

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