This is a breakdown of each component that makes up the Glance Service to add context to our release notes.
|Website||All web servers, database, APIs, web pages on glance.net.||My Account, Cobrowse & Screen Share Viewers, Customization option, Features for user management and privileges, etc.||Automatic for all customers.|
|Salesforce Managed Package||The Glance for Salesforce package that provides the ability for integrated cobrowsing, screen sharing, mobile app sharing, and video.||The Glance for Salesforce integration.||Download here.|
|Mobile SDK||Glance SDK for running screen share sessions on Android and iOS.||Features during screen share sessions, Screen share capture, Default UI.||Find new builds in our GitLab repo.|
|Glance Client (formerly Panorama)||Desktop client for hosting screen share sessions, joining Cobrowse, Mobile and Desktop sessions, and running Agent Video.||Screen Share capture, Features to use during sessions, client UI.||Download from our help site.|
|GlanceGuest||Small (1MB) desktop client used by your customers to quickly share their screen with your support agent.||Screen share capture, features to use during sessions, client UI.||Distributed to your customers automatically.|
|Presence||Enables 1-Click Connect for Cobrowse and Mobile sessions.||Functionality and Scalability.||Automatic for all customers.|
|Session Servers||Handle Cobrowse, Screen Share and Video sessions.||Features and UI during sessions.||Automatic, but some features may require upgrading Glance software.|