Release Notes

5.2 Mobile SDK - October 12, 2021

5.2 Mobile SDK release notes including new default UI events when the user taps Accept or Decline in the terms dialog and other improvements.

5.1 Website & Cobrowse - September 28, 2021

5.1 release notes including document sharing, agent video background effects, and more.

3.9 Salesforce Package - August 12, 2021

3.9 Glance for Salesforce Package release notes.

5.1.1 Android Mobile SDK - August 4, 2021

5.1.1 Android SDK release notes including a fix for removeMask.

5.1 Glance Client - July 15, 2021

5.1 Glance Client release notes.

5.1 Mobile SDK - July 9, 2021

5.1 SDK release notes including the ability to mask webviews.

5.0 Cobrowse - June 10, 2021

5.0 Cobrowse release notes including the general availability of Glance Video.

5.0 Website - June 3, 2021

5.0 Website release notes including new manage your account settings, and other improvements.

4.19 Mobile SDK - April 15, 2021

4.19 Mobile SDK release notes including localization improvements and other enhancements.

4.19 Website – April 1, 2021

4.19 Website release notes including a new UI for agents, and other improvements.

4.18.2 Website – March 9, 2021

4.18.2 Website release notes including a new Self-Hosting Package Tool and other improvements.

4.14.3 iOS SDK – February 3, 2021

iOS SDK release notes including a fix for force-quit crashes.

4.17 Cobrowse – December 10, 2020

4.17 Cobrowse release notes including the ability to Cobrowse Excel files other improvements.

4.17 Website – December 10, 2020

4.17 Website release notes including deprecation for Internet Explorer 11 and other improvements.

4.14.2 Android SDK – November 12, 2020

Android SDK release notes including a fix for keyboard masking.

4.16 Website – November 5, 2020

4.16 Website release notes including a new 'Can you Glance?' page and other improvements.

4.16 Glance Client – October 29, 2020

Glance Client release notes including persistent screen share when escalating from cobrowse, and more.

4.14.1 SDK – October 8, 2020

Added MediaProjection API Option for Android SDK.

4.15 Cobrowse & Website – October 1, 2020

Website and Cobrowse release notes including agent-side accessibility and support for PDF binary strings.

4.14 SDK – September 3, 2020

Mobile SDK release notes including Mobile Video GA, Twilio upgrades, and Support for iOS 14/Android 11.

4.14 Website – August 27, 2020

Website release notes including accessibility features for agents.

Mobile Video Beta – August 7, 2020

Beta release of Mobile Video, which provides the ability for agents and visitors to see each other, directly from the mobile application.

4.13 Website – July 23, 2020

Website release notes including a new Mobile Camera Share feature.

4.12 Cobrowse – June 18, 2020

Cobrowse release notes including shadow DOM support improvements.

4.12 Website – June 11, 2020

Website release notes including the retirement of TLS 1.1.

4.8.5 SDK – May 14, 2020

Mobile SDK release notes including a new orange border for Android.

4.11 Website – May 7, 2020

Website release notes including a new PDF cobrowse interface.

4.10.1b Website – April 2, 2020

Website release notes including performance improvements.

4.10 Cobrowse – March 10, 2020

An improvement to the cross-domain cobrowse feature to automatically send a cookie to all domains in anticipation of redirects to those domains.

4.10.1 Website – February 26, 2020

Website release notes including general infrastructure enhancements.

4.10 Website – February 12, 2020

Website release notes including various bug fixes.

Service Components

A breakdown of each product component that makes up the Glance Service to add context to our release notes.

2019 Archive

An archive of release notes from 2019.

2018 Archive

An archive of release notes from 2018.

2017 Archive

An archive of release notes from 2017.