Glance Guided CX Platform Offerings

Glance delivers reliable and secure applications that never capture, transfer, or store the content of sessions. The only personally identifiable information we capture from your customers is the Internet Protocol address.

Glance Cobrowse

Glance Cobrowse allows the representative to see exactly quickly and easily what the visitor sees. It works in any browser on any device-the visitor never needs to download software, add extensions, or enable plugins.

Multi-Participant Video

Glance provides the ability for representatives to participate and lead a web-based, multi-participant video session with a primary Glance Cobrowse visitor. The representative can send invitations to additional guests to join with their video. Up to ten participants can join a session at once.

Mobile App Sharing

Supports the interactions between representatives and mobile customers through in-app screen sharing or camera sharing through the mobile browser. Mobile App developers can incorporate the Glance Mobile SDK into their mobile applications which provides the mobile Screen Share and mobile Glance Video functionality.

Mobile Video Sharing (SDK)

The Glance Mobile SDK includes an optional video capability for representatives to show their faces during an interaction with a customer inside the app. Video is routed through the Glance Video server.

Mobile Camera Share

The Glance Mobile SDK allows customer to share the device camera. The mobile camera share is entirely implemented in the mobile browsers and there is no app or SDK required on the customer side. Mobile Camera Share allows the representative to help troubleshoot problems in real-time.

Glance Screen Sharing

During a call or chat interaction, representatives can show company-approved applications or their entire desktop. Customers see the shared content instantly on a wide range of browsers (desktop and mobile) without any download or browser extension.