Glance Security Practices

Security Overview

The most effective way to keep your data private and secure is to focus on the fundamentals, Glance has adopted the following security practices.

Glance Architecture

Glance delivers reliable and secure applications that NEVER capture, transfer, or store personally identifiable information (PII).

Privacy

Details about Glance's privacy policy.

Hosted Infrastructure

Each session is assigned to a server in a data center which is geographically close to the session's host, in order to minimize path latency.

Firewalls and Proxies

Glance Screen Share automatically senses and works with most proxy server and firewall configurations.

Auto Reconnects

How glance manages slow or unreliable internet connections.

Data Encoding and Streaming

How Glance captures and transmits content.

Encryption

How Glance encrypts sessions.

Call Detail Records

Glance archives various metrics about each session.

Cobrowse Security Architecture

Details on Glance's security architecture.

Google Chrome 80 Release and SameSite Cookies Behavior

Screen Share Security

Glance Screen Share allows agents to view a visitor's entire screen, not just specific company webpages.

Screen Share Security Q&A

Some answers to common security questions.

Glance TLS v1.0 Support

Learn more about Glance's Transport Layer Security policy.

Glance Session Servers

Have your IT specialist add address blocks to allow outbound connections to destination ports.