Glance Security Practices
NOTE: The United States Cybersecurity and Infrastructure Security Agency (CISA) issued a directive in response to a security breach. For more information, please review the CISA Alert.
If you need to change your API Key or cryptographic signing certificate, please see these instructions. As always, don't hesitate to contact us if we can help.
Glance's First Security Principle
The surest way to keep data private is to not gather or store it in the first place. Glance only gathers and stores data if there's a clear operational need for it.
Your data is yours: you control it. Glance processes it on your behalf.
We never gather or store the contents of Glance sessions you conduct with your users.
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Compliance
Glance complies with industry standards for security and privacy.
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Security Overview
The most effective way to keep your data private and secure is to focus on the fundamentals, Glance has adopted the following security practices.
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Glance Architecture
Glance delivers reliable and secure applications. We never record or store session contents.
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Privacy
Details about Glance's privacy policy.
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Hosted Infrastructure
Each session is assigned to a server in a data center which is geographically close to the session's host, in order to minimize path latency.
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Firewalls and Proxies
Glance Screen Share automatically senses and works with most proxy server and firewall configurations.
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Auto Reconnects
How glance manages slow or unreliable internet connections.
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Data Encoding and Streaming
How Glance captures and transmits content.
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Encryption
How Glance encrypts sessions.
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Call Detail Records
Glance archives various metrics about each session.
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Cobrowse Security Architecture
Details on Glance's security architecture.
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Google Chrome 80 Release and SameSite Cookies Behavior
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Screen Share Security
Glance Screen Share allows agents to view a visitor's entire screen, not just specific company webpages.
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Screen Share Security Q&A
Some answers to common security questions.
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Glance TLS Support
Learn more about Glance's Transport Layer Security policy.
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Security
Glance's security policy and responsible disclosure.
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Glance Session Servers
Have your IT specialist add address blocks to allow outbound connections to destination ports.