Glance Security Practices
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Glance Architecture
Glance delivers reliable and secure applications that NEVER capture, transfer, or store personally identifiable information (PII).
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Privacy
Details about Glance's privacy policy.
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Hosted Infrastructure
Each session is assigned to a server in a data center which is geographically close to the session's host, in order to minimize path latency.
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Firewalls and Proxies
Glance Screen Share automatically senses and works with most proxy server and firewall configurations.
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Auto Reconnects
How glance manages slow or unreliable internet connections.
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Data Encoding and Streaming
How Glance captures and transmits content.
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Encryption
How Glance encrypts sessions.
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Call Detail Records
Glance archives various metrics about each session.
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Cobrowse Security Architecture
Details on Glance's security architecture.
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Screen Share Security
Glance Screen Share allows agents to view a visitor's entire screen, not just specific company webpages.
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Screen Share Security Q&A
Some answers to common security questions.
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Glance TLS v1.0 Support
Learn more about Glance's Transport Layer Security policy.
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Glance Session Servers
Have your IT specialist add address blocks to allow outbound connections to destination ports.