5.7.9 Website & Cobrowse - October 26, 2022

Bug Fixes and Optimizations

  • Improved video background replacement quality
  • Fixed a bug where the agent would not be able to re-share their screen after a previous screen share session ended
  • Fixed a bug where the "Sharing Screen" banner would not disappear when screen sharing ended
  • Improved video startup time
  • Improved the screenshare "allowed websites" functionality
  • Improved the ability to open Agent Viewer in an IFRAME for various integrations
  • General OCR bug fixes

Infrastructure Changes

  • Along with this release, we are increasing our filtering of potentially malicious web traffic. This will initially be put in place Monday evening October 24, 2022, at 6:00 PM ET. We will then be rolling out additional filtering rules throughout the week.

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