3.16 Salesforce Package - November 17, 2022

Added Session ID to Session Details Page

To allow for enhanced reporting of Glance sessions through Salesforce, Glance has added a new field on the Glance Session Details page called ID. This value is populated on the Glance Session immediately at the session start.

Fixes and Improvements

  • The Glance for Salesforce package has been updated to prevent an additional agent from joining a session when using 1-Click Connect.
  • Added functionality that sends the 'origin' of the session to glance so customers can report on which sessions start from Salesforce.

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