5.1 Mobile SDK - July 9, 2021

Masking Personally Identifiable Information (PII) in Webviews

With this release, Glance has added the ability to mask Personally Identifiable Information (PII) in embedded web content (WebView on Android, WKWebView on iOS), which prevents just those portions of web view content from being seen by the agent.

Glance masks the embedded web view content using the SDK by inspecting the web view element, running a CSS selector process on it, and then rendering a mask over the specific portion of the app sharing screen. All masked data stays on the customer device and there is no transport of masked data.

If you are interested in using this feature, Contact Glance.