5.0 Cobrowse - June 10, 2021
Glance Video General Availability
With this release, Glance is pleased to announce the general availability of our new product, Glance Video. Glance Video humanizes digital interactions by providing the ability for agents to participate and lead a web-based, multi-participant video session with a primary cobrowse visitor. By enabling agents, visitors, and participants to visually interact face-to-face, as an overlay to existing voice or chat channels, Glance enterprise customers improve key business metrics such as: CSAT, NPS, lead conversion and sales close rates.
A few key benefits:
- Build, grow, and facilitate material relationships that rival in-person experiences
- Built into pre-existing workflows – start calls with video and quickly escalate into cobrowse with video
- Embeds directly into your website or mobile site, ensuring a consistent experience
- Seamlessly connects into your existing CRM, telephony, and chat technology
Glance Video Features
- A responsive UI that supports both desktop and mobile screen formats
- Multi-participant Video (up to 10 participants)
- Ability to add additional guest participants
- Accessible UI (conforms to the WCAG 2.1 AA standard)
- Standard cobrowse features such as PDF/XLS document viewing, masking, gesturing, and remote control
- Salesforce Integration (beta): agents can instantly join video sessions using 1-Click Connect
To learn more about enabling this product, Contact Glance.
See our Help Guide for more information on this feature.
Browser and Device Support
Glance Video is supported on a variety of devices, browsers, and operating systems, depending on the type of user in the session.
Visitors and Guests
|Windows, version 8.1 and later||Chrome, Edge|
|Mac, latest and previous version||Chrome, Safari|
|iPad & iPhone, iOS version 13 and later||Safari|
|Android, OS version 10 and later||Chrome|
|Windows, version 8.1 and later||Chrome|
|Mac, latest and previous version||Chrome|
Glance Video will require different amounts of bandwidth depending on a number of factors, with the most important being:
- Whether or not the viewing is happening in large or small video
- The number of participants in the session
- How well the frame will compress
Large video, per participant, starts at 640 x 360 resolution with 24 frames per second. Small video starts at 320 x 180 at 20 frames per second per participant.
The grid below shows expected bandwidth usage per video stream for high quality video:
|Large Grid||1.6 Mbps||400 kbps|
|Small Grid||400 kbps||50 kbps|