4.9 Cobrowse – November 6, 2019

Beta Shadow DOM Support

Glance is introducing preliminary support for Shadow DOM, a technology that encapsulates components within a website. In this initial phase, agents will have the ability to cobrowse Shadow DOM elements and inputs; scrolling, gesturing, and remote control are not supported. If you are interested in learning more, contact Glance.

Improvements and Fixes

Added various PDF Cobrowsing improvements, and optimizations for visitors who use Internet Explorer 11.

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