4.17 Website – December 10, 2020

Internet Explorer 11 Deprecation for Cobrowse Visitors

A Cobrowse visitor using IE 11 and attempting to start a cobrowse session on a web property configured to use a version above 4.15 will now default to Cobrowse version 4.15. Self-hosted customers will need to implement this logic on their own. If you have any questions, Contact Glance.

Blur Agent Video Background Setting

A new setting is available in the My Account portal, Use background blurring during Agent Video sessions. This setting will be used for future functionality and is turned off by default.

Fixes and Improvements

  • General infrastructure and security fixes.
  • New look-and feel to the Agent Join Page.

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