4.17 Cobrowse – December 10, 2020

Excel Cobrowse

Glance Cobrowse now supports the ability to cobrowse Excel files that your customer may wish to view when navigating your website. Agents can scroll and gesture on the Excel file content to assist the visitor. This feature supports XLSX, XLS and CSV files. Additional documentation on this feature is available here.

Internet Explorer 11 Deprecation for Cobrowse Visitors

This version of Cobrowse does not support visitors using IE 11. A Cobrowse visitor using IE 11 and attempting to start a cobrowse session on a web property configured to use version 4.17 or above will default to Cobrowse version 4.15. Self-hosted customers will need to implement this logic on their own. If you have any questions, Contact Glance.

Fixes and Improvements

  • Fixed an issue that caused certain pages to scroll asynchronously.
  • General infrastructure and security improvements.
  • Additional improvements to cobrowsing Salesforce Community pages.

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