4.16 Glance Client – October 29, 2020

Persistent Screen Share When Escalating from Cobrowse

Glance has improved the behavior when escalating from Cobrowse sessions to Screen Share “show” sessions:

  • The Screen Share session will continue if the visitor navigates to another page in the website, or leaves and comes back to the website.
  • If the Screen Share session ends, the agent and visitor will return to the Cobrowse session.

Allow Showing Selected Applications from a URL

You can now show selected applications from the Glance Client API protocol URL, in addition to selecting the applications from the drop-down menu.

Fixes and Improvements

  • General infrastructure and security improvements.
  • Update to Xcode 11.
  • Improved scrolling speed for Glance Guest for Mac.
  • Fixed an issue that prevented the envelope icon from opening the mail client to send a message to join your session. The envelope icon now opens your local mail client.

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