4.15 Cobrowse & Website – October 1, 2020

Agent-Side Accessibility

Glance has added additional features to agent-side accessibility to help agents with disabilities leverage screen readers to support customers during Cobrowse sessions.

For users with access to this feature, we have added the ability for the agent to tab into the view and use enter to gesture. Additionally, the screen reader alerts agents if the field is masked.

Focus Indicators for UI Elements

To support visitors with disabilities, Glance has added focus indicators to all links, buttons, and other controls, to clearly indicate when user interface elements receive focus.

Note: Contact Glance Customer Support to review button customizations and upgrade.

PDF Support for Binary Strings

Glance has added the ability to Cobrowse PDFs, to support cases where the PDF is sent as a binary string, and there is no URL of the PDF to pass to the Glance viewPDF API call. To Cobrowse PDFs passed as binary strings, call the GLANCE.Cobrowse.Visitor.viewPDF(params) API.

Note: This feature is not supported for Internet Explorer 11.

Enhanced Support for Salesforce Communities

Glance has improved the Cobrowse experience for pages using Salesforce Lightning Web Components, and other Libraries that override core JS DOM functionality.

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