4.13 Website – July 23, 2020

Mobile Camera Share

Glance is pleased to announce the release of Mobile Camera Share, a product that allows agents and enterprise knowledge workers to quickly see what your customers are looking at - without having to download a mobile application. This greatly speeds issue resolution, increases customer satisfaction, eliminates mobile application life cycle management and saves your enterprise money, by avoiding site visits.

When a customer is having difficulty troubleshooting a physical device like a refrigerator, a network router, or complicated machinery the agent simply sends the customer an SMS invitation to view their mobile camera. The customer taps the link in the text message, and is instantly showing a live video to the agent. Once connected, the agent sees what the customer sees and can easily guide the customer to a resolution.

Mobile Camera sharing is instant and the session launches from the customers mobile browser. The solution supports the default browsers on iOS (Safari) and Android (Chrome) devices. Customers can use the following mobile OS versions to engage in Camera Sharing sessions:

  • iOS 11.0 and above
  • Android OS 5.0 and above

If you’re interested in trying Mobile Camera Share, contact Glance.

Fixes and Improvements

  • Fixed a Screen Share issue, which prevented some users from seeing portions of the customer’s desktop.
  • General infrastructure and security improvements.

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