4.11 Website – May 7, 2020

PDF Cobrowse Enablement

Administrators now have the ability to turn on support for PDF Cobrowse from the My Account portal. To turn on support for PDF cobrowse, go to My Account > Settings > Manage Your Cobrowse Settings link, to see the new PDF Elements section. Previously, the enablement of this feature was only accessible by Glance Support. More information is available here.

Video Display Notification

Now when the camera permission is not enabled, a notification is displayed alerting the agent that they need to enable the camera to use video.

The video display notification.

Fixes and Improvements

General infrastructure and security improvements.

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