Legacy SDK Reference Guide

Using the Glance Mobile / Desktop SDK

The Glance Mobile and Desktop SDK allows customers to integrate Glance functionality into mobile and desktop applications.

Screen Share

The Screen Share API is implemented on the GlanceVisitor class, and can be used to start and control screen Share sessions.

One-Click Connect

Allows a support agent to see basic information about what the visitor is doing with your application.

Using Both Manual and One-Click Sessions in the Same Application

Make screen share available before or after the customer logs in and is identified.

Glance Voice

The Glance Mobile SDK provides an optional in-app calling capability to enable mobile app users to have a voice connection with contact center agents.

Glance Voice Services

The Glance Mobile SDK provides an optional in-app calling capability to enable mobile app users to have a voice connection with contact center agents.