Launching Glance Cobrowse in Zendesk
Once the app is installed, it will appear in the sidebar of a ticket or user. If you do not see the sidebar, make sure that the Apps drawer is open by clicking on Apps in the upper-right-hand corner.
To launch a Glance Cobrowse session:
- Instruct the customer to click on the Glance Cobrowse button on your website.
- If the customer is not logged in, or you have not set up Integrated Session Start, the customer will see this:
- Click the Cobrowse button.
- Choose Find.
- Click on the Join Cobrowse Session button once the session is found on Glance's servers:
- If you have selected a field for Integrated Session Start in the App Setting, you will see a loading screen: