Glance for ServiceNow
This section will show you how to set up Glance for ServiceNow so your agents can instantly cobrowse with customers as they navigate a company's website.
Below are the Glance for ServiceNow application dependencies:
- Required Plugins – None
- System Table Permissions Required
- User (sys_user)
Installing Glance for ServiceNow
To install Glance:
- Once you have signed up for and/or purchased the connector, you will see the Glance application under the Applications menu in your ServiceNow instance.
- After the install is complete, you will see the Glance menu on the left navigation bar. All functions and settings related to Glance are contained in this menu.