Glance for ServiceNow

This section will show you how to set up Glance for ServiceNow so your agents can instantly cobrowse with customers as they navigate a company's website.

Application Dependencies

Below are the Glance for ServiceNow application dependencies:

  • Required Plugins – None
  • System Table Permissions Required
  • User (sys_user)

Installing Glance for ServiceNow

To install Glance:

  1. Once you have signed up for and/or purchased the connector, you will see the Glance application under the Applications menu in your ServiceNow instance.
  2. After the install is complete, you will see the Glance menu on the left navigation bar. All functions and settings related to Glance are contained in this menu.

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