Gesturing

Once in the session, agents have the ability to gesture over elements on the visitor's browser, to guide and indicate to the visitor.

The agent can:

  • Move and Indicate with their cursor - shows as a colored cursor for the visitor.
  • Highlight - Click and highlight page element, which will be outlined for ~5 seconds.
  • Gesture - Click-drag a rectangle for indicating an area, Which will be outlined for ~5 seconds.

Details

  • Gesturing is a feature on by default for Cobrowse, except when the session is in Remote Control mode.
  • Highlighting is not not available while Gesturing.
  • Screen reader gesturing: Allows agent to highlight a page element when visitor is using a screen reader. See the Accessibility page for more information on screen reader gesturing.

gesturing

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