How Does Glance Cobrowse Work?

Glance Cobrowse uses JavaScript to capture what a visitor to your website sees in their browser and shows it to an agent from your company. This allows the agent to quickly and easily see exactly what the visitor sees. It works in any browser on any device—the visitor never needs to download software, add extensions, enable plugins or WebRTC, etc.

It’s easy to launch a Cobrowse session. An agent directs a visitor to click a link or button on the website and shares the code that appears, or it can be integrated into the agent’s CRM system so that the agent can initiate a session for the visitor to accept.

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