Glance Cobrowse is an integral part of the Glance Panorama solution whereby customer service agents can simultaneously view web pages, live, as currently seen by visitors to the website they are supporting within the same browser view. With the visitor’s permission, Glance Cobrowse also allows an agent to remotely control a visitor’s webpage, but can never view or control any other open browser or open applications on a customer’s computer.
Since agents can see and share exactly what customers are trying to accomplish, they can provide a seamless and more satisfying customer experience. This type of online collaboration dramatically reduces frustration and can build lifetime customer loyalty.
To learn more how Glance Cobrowse works, watch the Glance Cobrowse video or visit the Glance Cobrowse web page. For more information on the Glance Visual Engagement Platform, visit the Glance Visual Engagement Platform webpage.