Some graphics-intensive Windows applications, like a video player, a CAD program like SolidWorks, AutoCAD or Rhino, might use non-standard ways to render updates on your screen. If you host sessions from a PC and your guests report seeing a black or gray box, or areas inside a window that fail to update, try following the instructions below.
First, make sure you’re using the latest version of Glance. Click here to get it.
If that does not solve the problem, modify Glance’s screen capture method by following the steps below:
- Click the Glance G icon in your system tray and choose Settings.
- Click the Advanced tab.
- In the Screen Capture area, uncheck Glance SpeedBoost. (Leave Windows and Foreground checked.)
- Click OK.
If the problem persists, try also unchecking the Windows option.