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I am having trouble logging in. What should I do?

If you are experiencing difficulty logging into to your Glance Screen Share account or the screen share client, read this article for troubleshooting tips. For other common screen share FAQs, please visit the Glance Screen Share frequently asked questions (FAQs) page.

Your Glance Screen Share account
Before you can use the Glance Screen Share service, you need to have the proper Glance account credentials. Your account credentials are comprised of your Glance Address and Password:

Glance Address Your Glance Address serves as your account username. You choose the address. It is often something like yourname.glance.net. Remember that when logging in to your account, you must enter your whole address including “.glance.net.”
Note: This address is also the unique web address that you give to your guest(s) so they can join your screen share sessions.
Glance Password Your Glance Password is a string of characters that you create to authenticate yourself, thereby granting you access to your account.

How to log in to your account

To log in to your account:

  1. Navigate to the Glance website:  www.glance.net.
  2. Click the LOG IN tab located on the top-right corner of the page.
  3. Enter your Glance Address and Password.
  4. Click Login.

Account loginIf you cannot log in online, it is because your address and/or password do not match what Glance has on file. You will need to change your password by clicking the Forgot your password? link on the login page of the Glance website. Then follow the Reset Your Password prompts provided.
Reset Your Password

If changing your password doesn’t solve the problem, double-check your Glance Address for accuracy. In case that your login troubles persist, contact Glance support to verify your address.

Logging into the Glance screen share client
When you first installed the screen share client, Glance prompted you to log in using your Glance Address and Password. If you didn’t do this during the installation process, or if you need to make changes to your login details follow the steps below:

  1. Click on the G icon located in the notifications area of your PC (near your clock):
    G iconIf you are using a Mac it will display on the menu bar:
    mac g icon
  2. Click Settings.
  3. Click on the Account tab.
  4. Enter your Glance Address and Password.
  5. Click OK.

If you completed these steps but still get a login-related error, make sure your Glance Address and Password are correct by logging into your online account from the Glance website. See the previous section: How to log in to your account for specific how-to steps.

If you CAN log in online, but you are still having trouble logging onto the client with the correct credentials, try closing and relaunching Glance, or restart your computer.

To relaunch Glance on a PC

  1. Click the G icon located in the notifications area of your PC (near your clock).
    G icon
  2. Click Settings.
  3. Click the Advanced tab.
  4. Click the Exit Glance button.
    Exist Glance
  5. Find Glance in your programs from the Start menu or in your File Explorer and relaunch.

To relaunch Glance on a Mac

Mac G icon menu

  1. Click the G icon located on your menu bar of your Mac (near your clock).
  2. Click Quit Glance.
  3. Find Glance from your Spotlight or Applications folder and open it.