- 1 Performance and Features
- 1.0.1 What’s the best way to view a Glance Screen Share session?For the fastest performance on PCs and Macs, download the free Glance software and connect with its built in viewer, by clicking G > Join Session. Alternatively, on a Windows PC you can use Microsoft's Internet Explorer to get the free Glance viewer (350k). It's one-time install takes a few moments. Then join the session using Internet Explorer. You will connect instantly and see updates as fast as they are sent.URL: https://help.glance.net/faq/whats-the-best-way-to-view-a-glance-screen-share-session/How much memory does Glance use?When Glance is not in a session, it uses about the same amount of virtual memory as an instant messaging icon sitting idle (under 5MB). During a session, Glance needs as much memory as a multimedia player (15 to 20MB).URL: https://help.glance.net/faq/how-much-memory-does-glance-use/How do I let others show their screens when we’re using Glance Screen Share?Now with Glance Screen Share, you can switch presenters during a session! Co-presenters just need Glance installed before joining. They do not need a subscription. Instructions for co-presenting FIRST: Make sure you have Glance installed. Download here. NEXT: Before your session starts, have co-presenters download Glance at https://glance.net/guest. This is a one-time step. Tip: Only those wanting to show their screen need Glance. START: Start your session. Have everyone joins with their favorite web browser. SHOW: Co-presenters will see a G icon appear in their system tray (PC) or Menu bar (MAC). Any co-presenter can click their G-icon and choose Show my Screen. Everyone in the session will now see that person's screen. CHANGE PRESENTERS: Have someone else click G > Show my screen. That person now becomes the new presenter. Click G > Hide my screen to stop showing. STOP: To prevent guests from showing: Click G > Settings Choose Options Uncheck Allow guests to show their screens Click OK URL: https://help.glance.net/faq/how-do-i-let-others-show-their-screens-when-were-using-glance-screen-share/How can I record a Glance session?Glance solutions do not come with a recording technology. However, there are several great recording solutions that you can use with Glance solutions. Recommended applications For recording a Glance session, we recommend two applications. For our PC customers, we recommend a software product called Camtasia. If you're on a Mac, we recommend ScreenFlow. Both applications let you capture what's on your screen along with your voice. When the session is done, both programs provide the ability to to edit the content and publish it on your website in a variety of formats, such as Flash and QuickTime. A cheaper option that can still do the job fairly well is Ink2Go, which also has annotation features. A free trial version is available. To include everyone's voice in the recording, plug an inexpensive device from RadioShack between your phone's handset and your computer's microphone jack (usually pink-colored on a PC) and flip its switch to RECORD. To resolve the issue, follow the steps in this section.URL: https://help.glance.net/faq/how-can-i-record-a-glance-session/How can I get the fastest possible Glance Screen Share performance?Below is some advice on how to get the best Glance Screen Share performance. User friendly firewall Start a session and look at the Session Status field in your Session Info box. If it includes the word tunneling, you may want to ask your network administrator to add a simple, secure rule to your company's firewall policy so Glance can run at peak efficiency. Check your upload speed Guests see changes to your screen only as fast as you can send them to Glance Screen Share. The bigger your pipe, the faster Glance Screen Share runs. Many small business and home office networks enjoy fast download speeds, but their upload often is just a fraction as fast. Slow upload speed can cause slow Glance Screen Share performance. Check your network's performance at the Glance Screen Share System and Performance Requirements page. Lower your host screen resolution Glance Screen Share sends your entire screen, so reducing its resolution should improve performance. For example, a complete 1280x800 screen can be sent about 2x faster than 1920x1080.URL: https://help.glance.net/faq/how-can-i-get-the-fastest-possible-glance-screen-share-performance/How can guests join my session without a Session Key?Want guests to connect super-fast? Now they can go to your Glance Address and join instantly. Use the new No Key option -- now available in Glance 2.11 for Windows PCs (download here and Glance for Macs (download here). Setup To set up the No Key option, follow the steps below. Click the G icon near your computer's clock. The Glance menu opens. Choose Settings. Click the Options tab. Under Session Key, choose No key. Click OK. To join your sessions, guests just browse to your Glance Screen Share address. They join immediately after entering any contact information you might require.URL: https://help.glance.net/faq/how-can-guests-join-my-session-without-a-session-key/Glance Screen Share System and Performance RequirementsThe Glance Screen Share System & Performance Requirements will help you check your computer's ability to host or join Glance Screen Share sessions. To learn more about how Glance Screen Share works visit the Glance Screen Share web page. Glance Screen Share definitions
- 1.0.2 Host and guest Show session system requirements
- 1.0.3 Host and guest View session system requirements
- 1.0.4 Performance
- 1.0.5 Ready to try Glance?
- 2 Compatibility
- 3 Phone Conferencing
Performance and Features
- Tip: Only those wanting to show their screen need Glance.
- Click G > Settings
- Choose Options
- Uncheck Allow guests to show their screens
- Click OK
- Click the G icon near your computer's clock. The Glance menu opens.
- Choose Settings.
- Click the Options tab.
- Under Session Key, choose No key.
- Click OK.
Glance Screen Share definitions
|Glance Screen Share—Show session||A host shows their desktop screen to a guest.|
|Glance Screen Share—View session||A host views a guest's desktop screen.|
|Glance Screen Share—View & control session||A host views and controls a guest's desktop screen.|
Host and guest Show session system requirementsYou can host a Glance Screen Share Show session using any of the following desktop system requirements:
- Microsoft Windows (7+)
- Apple Mac (OS X 10.10+)
|Joining from a desktop or laptop||Joining from a mobile device|
|Internet Explorer 8+||iOS 5+|
|Chrome 63+||Android 2.3.3+|
|Firefox 56+||Windows Phone 8+|
|Safari 11+||Surface Pro & RT|
Host and guest View session system requirementsYou can host a Glance Screen Share View and/or View & Control session using any of the following desktop system requirements:
- Microsoft Windows (7+) Apple Mac (OS X 10.10+)
- In order for your guest(s) to join your Glance Screen Share View or View & Control session, they need the following desktop specifications: Microsoft Windows (7+) Apple Mac (OS X 10.10+)
- Internet Explorer 11+
- Chrome 63+ Firefox 56+
- Safari 11+
PerformanceGlance’s high-speed servers forward screen changes as fast as your network allows. Many factors can affect your network's actual speed over time. To provide the best experience for your guests, make sure you have optimal upload and download speeds by taking the Ookla speed test.
- Your UPLOAD speed affects how well you can host sessions.
- Your DOWNLOAD speed affects your viewing experience.
|500+ kbps||You rock!|
|100 kbps||Not so hot|
Ready to try Glance?All you need to host sessions is a free trial or paid subscription and Glance installed. And for the best experience, be sure to download the latest version of Glance Screen Share.
To show a different screen, follow the steps below
- Click the G icon. A menu is displayed.
- Choose Settings.
- Click the Options tab.
- Select the monitor you want to show from the Show Monitor drop down list.
- Export session details as a .csv (comma separated value) text file. Import it to any spreadsheet.
- Choose any time period.
- Export sessions for one individual or everyone in your group.
Export session informationFirst, login to the My Account area:
- From the Glance home page, click the Log in link.
- Login using your Glance Address and password. (Forgot your password? Here's how to reset it.)
Export details for one sessionTo export details for one session, follow the steps below:
- Click the Activity tab.
- Choose a date range that includes the session. (Account administrators can click Session number to see all sessions for that date range.)
- Click the session's Detail link.
- Click the Download link in the Guests section.
Export details for multiple sessions or for your entire groupTo export details for multiple sessions or for your entire group, follow the steps below:
- Click the Activity tab.
- Choose a date range.
- To export details for one Glance Address, click the Export link in that row.
- To export details for all Glance Addresses in your group (you must be an account administrator), click Export All in the row at the bottom of the page.
If you are running Glance Screen Share from within the Windows environment in Coherence mode (which runs Windows applications on the Mac desktop), some special Mac functions (like zooming windows) may not work. Try running Glance from the Mac side to use and show Mac functions alongside Windows functions.
- Conversation mode lets everyone speak freely. Choose it for small groups.
- Q&A mode mutes everyone who entered with the Guest Passcode. Each guest can un-mute (and again mute) himself or herself by hitting *6 on their telephone keypad. This is handy for larger meetings or if someone's line is noisy or causing an echo.
- Presentation mode mutes everyone who used the Guest Passcode, but unlike Q&A Mode, they cannot un-mute themselves. This is best for large events, like webinars.
- What date and time did you dial into the call?
- What's your time zone?
- What telephone number did you call from?
- Who provides your long distance service?
- What number did you dial?
- When you connected, did a voice answer "Welcome to Glance audio conferencing"?
*5 - (Host only) Lock or unlock the audio call (so no more participants can dial in)
*6 - (Everyone) Mute or un-mute yourself (Tip: *6 is also *M for Mute)
*7 - (Host only) Rotate between Conversation, Q&A and Presentation modes
*9 - (Host only) Toggle entry and exit chimes off and on
*# - (Host only) Report the number of people on the call