Getting Started

Quick Start

This section will walk you through how to set up, use, and configure Glance Screen Share. More detailed information on how to personalize your Screen Share experience can be found under Customizing.

Once you set up Screen Share, you will be ready to demo products, provide onboarding, upsell, teach and help customers, and more by securely sharing views outside of any browser.

For information on how to integrate Screen Share, visit Glance Integrations.

See the Security section for information on security settings.

Glance Screen Share for Presentations, Demos, and Collaboration

How Does Glance Screen Share Work?

Glance’s screen sharing tool is designed to make it easy for you to quickly show your screen or see someone else’s screen in less than a minute. Just download the software, sign in and you’re good to go. Customers do not need to download or install plugins or apps to see your screen. Remote control functionality helps in collaborative or break/fix sharing scenarios.

Glance can be used standalone or in conjunction with the Glance Panorama platform. This section focuses on using it standalone.

Setting up Screen Share

Step 1: Download Glance

Once you have an active subscription, you can download Glance at www.glance.net/download.

Step 2: Install Glance For Windows

Once Glance has downloaded:

1. Enter your Glance Address and Password.
2. Click Ok.

You will now find Glance as a G icon in your system tray next to your computer’s clock.

Tip: Windows often tries to hide icons. Make sure the G icon stays visible by doing one of the following:

1. Click the G icon from the arrow popup in the right hand corner.
2. Drag the G icon into the tray.

or

1. Open the Windows Start Menu.
2. Go to All Programs.
3. Choose Glance. (This is to make sure Glance is running.)
4. Right-click a blank spot on the Windows Task Bar.
5. Choose Properties. This will display the Taskbar and Start Menu Properties dialog box.
6. Click Customize. (Located in the lower right corner, which opens another window.)
7. Locate the line with the Glance G icon and click its entry in the Behavior column.
8. Choose Always Show.
9. Click OK.

Step 2: Install Glance For Mac

After the download has started, the Glance zip file will be downloaded and should automatically open. The Glance Installer will walk you through the steps necessary to install Screen Share.

Once installed, you will find Glance on your dock and menu bar.

Tip: If the file does not automatically open, follow these steps:

1. Go to your Downloads and double-click on the Glance file to open it.
2. Double-click on the Glance Package installer icon.
3. Click Continue to install Glance in your Applications folder (Any previous version of Glance will be overwritten).

Using Screen Share

The purpose of Glance Screen Share is to make it easy to quickly see or show anything on your screen during a conversation. If you are speaking with a person over the phone and you want to show your screen or see theirs, it only takes a few steps to get there. Once you are familiar with Glance, you should be able to get connected within 30 seconds.

Start a Session

When you are on the phone with your guest and want to start a session, follow these steps:

1. Click the G icon in the corner of your screen next to your clock.
2. Click on one of the Start Session options:

Windows	Mac

Show My Screen

If you choose to show your screen, a border will be drawn around your screen to indicate that it is being shared. Your guests will not need to download any software to view your screen.

View Guest’s Screen

If you choose to view a guest’s screen, you will be prompted to choose whether you want the session to start with remote control enabled or not.

Once you start a session, the Session Info box will appear with directions to tell your guests how to join. It also tells you how much time is remaining for your first guest to join and how many guests are connected to your session. It looks like this:

You can close this box at any time without affecting your session. To bring it back, just click the G icon and go to Session Info.

Tip: When you are in a session, you can find your session key by hovering your mouse over the G icon.

Invite Guests

Over the phone, invite guests by following the directions under Tell each guest on the Session Infobox.

Alternatively, you can use the buttons found above these directions to send session details to your guests including:

• The orange envelope button, which will open your default email client and draft a message with a link to join your session.
• The purple copy button, which will copy session details to your clipboard for you to paste into any other communication service.
• The Facebook and Twitter buttons, which will share your session details on their respective service.

Once your guests go to your Glance page, it should look something like this:

To connect, your guests simply enter the Session Key and click Join Session. If the session is to view their screen, they will be prompted to download the Glance software.

Have Guests Join via Your Website

You can also add a Glance box to your website so that guests can join directly from there. It only takes two lines of HTML to add.

Clicking the Can you Glance? link takes your guests to a web page that checks their computer for Glance compatibility.

Join a Session Through Glance

Guests can join directly if they already have Glance installed. All they have to do is:

1. Click the G icon.
2. Click Join Session. A window will open.
3. Enter the host’s Glance address and session key.
4. Click Join Session.

During a Session

During your session, you have options that you can access by clicking on the G icon.

Windows	Mac

Show

Show allows you to choose which monitor you want to use during the session. On a Mac, this option can be found under Settings.

Hide My Screen

This option allows you to hide your screen while keeping your guests connected to your session. The border will disappear to indicate that sharing is suspended and your guests will see a message saying “Screen not being shown.”

To show your screen again:

1. Click the G icon.
2. Choose Show my screen.

Allow Remote Control

Turning the remote control option on will allow viewers to remotely control the screen. When a guest has control, a red dot appears over their cursor.

Windows	Mac

Whoever’s screen is being shown has priority control. When they move their mouse or type on their keyboard, viewers are prevented from taking control. When the showing person stops, guests can take control again.

To turn off remote control:

1. Click the G icon.
2. Click Stop Remote Control.

If you do not want your Glance users to be able to use remote control, you can disable it in your group settings on www.glance.net.

Session Info

This brings you back to the Session Info box if you dismissed it when the session started.

End Session

Click end session when you are finished.

Settings

This opens up the Glance Settings, which is covered below.

Configuring Glance Screen Share Settings

Under settings, you can customize the Glance experience for yourself and your guests.

To access Glance settings:

1. Click the G icon in the corner of your screen (next to your computer’s clock).
2. Choose Settings.

Windows	Mac

Options Tab

Windows	Mac

Choose How Guests Join (For Windows and Mac)

• Instantly: Guests join your session as soon as they go to your Glance address and enter the session key, no other downloads or prompts are necessary. (Recommended option.)
• With high performance plug-in (under 15 seconds): This option takes a bit more time for guests to join, but text will appear sharper.

Add Contact Information

You can ask your guests for contact information when they join your sessions. Under Have guests provide, you can specify what information you want your guests to enter.

Guests can add their name, phone, and email. For each of these, you can specify:

• Required: Guests must enter the information in order to join your session.
• Optional: Guests will have the option of entering the information.
• Don’t Ask: Glance will not ask your guests for this information.

To see information entered by your guests, click on the My Account link. You can read more about this option on the Manage Your Account page.

Choose a Session Key Option

Screen Share sessions can have a four-digit session key. If you have selected this option, guests must know the session key in order to join.

Glance provides several options for how keys are chosen:

• Random key: Glance will generate a random key for every session.
• I’ll give guests a key in advance. Ask me for it when session starts: This is for scheduling sessions. Prior to your meeting, send your Glance address and phone conferencing details to everyone and come up with a 4-digit session key to include. When it’s time for your meeting, start your Glance session, enter the key you chose and the session will start with that key.
• Always use this key: Every session will use the same key. Please note that this option is less secure.
• No key (fastest, least secure): Guests join as soon as they go to your Glance address.

During Session Options

• Let guest with Glance app show their screen: When this is enabled, guests who have Glance installed can click the G icon and switch to showing their screen on-the-fly. This is great for meetings when you need to change the presenter. Guests can download glance from www.glance.net/guest. They don’t need a subscription, but you need one that allows viewing other people’s screens.
• Encrypt my sessions: Your screen will be encrypted as it is sent to your guests. You should always have this checked—it won’t affect your experience and it’s more secure.
• Show: Choose which monitor to show to your guests. On Windows, this setting is in the menu when you click the G icon.

Windows	Mac

Scheduling a Glance Session in Advance

Glance is designed to be used on-the-fly as the visual enabler for any conversation, so you shouldn’t need to schedule a session most of the time. Unlike traditional meeting tools, Glance is simple enough to start up and connect in the middle of a meeting or over a conference call. It only takes a few seconds for everyone to join. We recommend taking this approach whenever you can.

If however, you are giving a presentation where it’s just you talking to a group instead of a freeform conversation, you might want to give everyone the details to join a Glance session in advance so that you can just focus on presenting instead of talking them through joining. There are two ways to do this.

Option 1: Host a Session Without a Key

If you’re not sharing any sensitive information during your meeting, this is the easiest way to host a session. Just send a message to your group that says:

Join my Glance session at http://example.glance.net

Dial in: 702-589-8350 PIN: 5555555

Before your call, go to your Glance Settings and under Session Key, choose No Key. Your guests will join as soon as they get to your Glance address.

Option 2: Send a Session Key in Advance

If you are sharing sensitive information during your meeting, it’s better to lock it with a key. Send a message to your group that says something like:

Join my Glance session at http://example.glance.net

Session Key: 1234 [or make up whatever you want it to be]

Dial in: 702-589-8350 PIN: 5555555

Before your call, go to your Glance Settings and under Session Key, choose I’ll give guests a key in advance. Ask me for it when session starts. When you start your session, enter the key you made up in the message and the session will start with that key. Your guests will have everything they need in the message to join.

You can also include the session key in a link, so your guests don’t have to type it in. For example, the link http://yourname.glance.net?key=1167 will take each guest directly into the session hosted by yourname.glance.net with key 1167.