- 1 Performance and Features FAQ
- 1.0.1 What’s the best way to view a Glance Screen Share session?
- 1.0.2 How much memory does Glance use?
- 1.0.3 How do I let others show their screens when we’re using Glance Screen Share?
- 1.0.4 How can I record a Glance session?
- 1.0.5 How can I get the fastest possible Glance Screen Share performance?
- 1.0.6 How can guests join my session without a Session Key?
- 1.0.7 Glance Screen Share System and Performance Requirements
- 1.0.8 Does the Glance icon sitting in my system tray (near the clock) slow down my PC?
- 1.0.9 Can I switch the monitor Glance Screen Share Shows?
- 1.0.10 Can I download/export Glance Screen Share session information?
- 1.1 Can Glance solutions transfer files?
- 2 Compatibility FAQ
- 3 Conferencing FAQ
- 3.0.1 Why are there Conversation, Q and A and Presentation modes for the Glance free phone conferencing?
- 3.0.2 When can I use my free Glance phone conferencing?
- 3.0.3 One of my guests got a “busy” signal or an “all circuits busy” recording when dialing my Glance free phone conferencing number. What’s wrong?
- 3.0.4 My Glance free phone conferencing call had a problem. What should I do?
- 3.0.5 Is Glance free conference calling an Internet-based VoIP service?
- 3.0.6 How secure are Glance free phone conferencing calls?
- 3.0.7 How many calls can I make on my free Glance phone conferencing account?
- 3.0.8 How does free Glance phone conferencing work?
- 3.0.9 How do people control Glance free phone conferencing call options?
- 3.0.10 How do people connect to my Glance phone conferencing call?
- 3.0.11 How do I get my own free Glance phone conferencing account?
- 3.0.12 How can I limit background noise on my Glance free phone conferencing call?
- 3.0.13 Do I need to pre-schedule my Glance phone conferencing calls?
- 3.0.14 Can people dial in to Glance free conference calling using Skype or other VoIP services?
- 3.0.15 Can I use my Glance free conference calling number to call from outside the United States?
Performance and Features FAQ
For the fastest performance on PCs and Macs, download the Glance Client, and connect with its built in viewer, by clicking the G icon and selecting SHOW or VIEW.
How much memory does Glance use?
When Glance is not in a session, it uses about the same amount of virtual memory as an instant messaging icon sitting idle (under 5MB). During a session, Glance needs as much memory as a multimedia player (15 to 20MB).
To set up co-presenting:
- Make sure you have Glance installed. Download here.
- Before your session starts, have co-presenters download Glance at https://glance.net/guest. This is a one-time step.
Tip: Only users who want to show their screen need to download Glance.
- SHOW: Co-presenters will see a G icon appear in their system tray (PC) or Menu bar (Mac). Any co-presenter can click their G icon and choose Show. Everyone in the session will now see that person’s screen.
- CHANGE PRESENTERS: Have someone else click the G icon and then choose SHOW. That person now becomes the new presenter. Click the G icon and then choose END to stop showing.
- STOP: To prevent guests from showing their screen:
- Click the G icon select the Gear icon.
- Choose Session Options.
- Uncheck Show their screen (with app).
How can I record a Glance session?
Glance solutions do not come with a recording technology. However, there are several great recording solutions that you can use with Glance solutions.
For recording a Glance session, we recommend two applications.
For our PC customers, we recommend a software product called Camtasia. If you’re on a Mac, we recommend ScreenFlow. Both applications let you capture what’s on your screen along with your voice.
When the session is done, both programs provide the ability to edit the content and publish it on your website in a variety of formats, such as Flash and QuickTime.
A cheaper option that can still do the job fairly well is Ink2Go, which also has annotation features. A free trial version is available.
To include everyone’s voice in the recording, plug an inexpensive device between your phone’s handset and your computer’s microphone jack (usually pink-colored on a PC) and flip its switch to RECORD.
Below is some advice on how to get the best Glance Screen Share performance.
You may want to ask your network administrator to add a simple, secure rule to your company’s firewall policy so Glance can run at peak efficiency.
Check your upload speed
Many small business and home office networks enjoy fast download speeds, but their upload often is just a fraction as fast. Slow upload speed can cause slow Glance Screen Share performance.
Lower your host screen resolution
Glance Screen Share sends your entire screen, so reducing its resolution should improve performance. For example, a complete 1280×800 screen can be sent about 2x faster than 1920×1080.
How can guests join my session without a Session Key?
Want guests to connect super-fast? Now they can go to your Glance Address and join instantly.
Click the G icon near your computer’s clock. The Glance menu opens.
- From the G icon, click the Gear icon.
- Select Session.
- Under Session Key, choose No key.
To join your sessions, guests just browse to your Glance Screen Share address. They join immediately after entering any contact information you might require.
Glance Screen Share Definitions
- Glance Screen Share—Show session: A host shows their desktop screen to a guest.
- Glance Screen Share—View session: A host views a guest’s desktop screen.
- Glance Screen Share—View & control session: A host views and controls a guest’s desktop screen.
Host and guest Show session system requirements
You can host a Glance Screen Share Show session using any of the following desktop system requirements:
- Microsoft Windows (7+)
- Apple Mac (OS X 10.10+)
Guests instantly join your Glance Screen Share Show session from any Windows or Mac computer, or any mobile device without the need to install any software. They are also required to have internet access using any of the following browsers:
|Joining from a desktop or laptop||Joining from a mobile device|
|Internet Explorer 11+||iOS 5+|
|Chrome 63+||Android 2.3.3+|
|Firefox 56+||Windows Phone 8+|
|Safari 11+||Surface Pro & RT|
Does the Glance icon sitting in my system tray (near the clock) slow down my PC?
No. Glance only uses processing power during a session.
Yes. Your primary or main monitor is shown by default, but you can switch the monitor. Glance shows one monitor at a time, leaving your other displays private.
To show a different screen, follow the steps below
- Click the G icon.
- Click the drop-down menu next to SHOW.
- Choose the monitor you want to show.
Select the monitor you want to show from the Show Monitor drop down list.
You can even switch which monitor shows in the middle of your session. To change your monitor mid-session, select the drop-down menu next to showing my screen and choose a different monitor. The yellow border will appear on the monitor you choose and your guest’s Glance viewer window will show the contents of newly chosen screen.
Yes. You can export session details as a .csv text file. Import it to any spreadsheet, from any time period, for one individual or everyone in your group.
Export session information
Login to the My Account area:
- From the Glance home page, click the Log in button at the bottom of the page.
- Login using your Glance Address and password.Then follow the steps below, depending on whether you want to export details for one or multiple sessions.
To export details for one session, follow the steps below:
- Log in to My Account with your Glance Address and Password.
- Click the Activity tab.
- Choose a date range that includes the session. (Account administrators can click Session number to see all sessions for that date range.)
- Click the session Detail link.
- Click the Download link in the Guests section.
To export details for multiple sessions or for your entire group, follow the steps below:
- Log in to My Account with your Glance Address and Password.
- Click the Activity tab.Click the Activity tab.
- Choose a date range.
- To export details for one Glance Address, click the Export link in that row.
To export details for all Glance Addresses in your group (you must be an account administrator), click Export All in the row at the bottom of the page.
Can Glance solutions transfer files?
No, Glance solutions cannot transfer files.
You can reassure your security-conscious session guests that neither person can send any files during a Glance session. Should you need to transfer files, we suggest you send the files as an email attachment or provide them to your guests on your website.
We can customize your Glance web pages (where guests join and finish sessions) with your logo as well as links to files on your website. Contact Glance support for details.
You can host Glance Screen Share sessions from any Microsoft Windows (Window8/Windows7/Vista/XP) PC or Apple Mac (Mac OS X 10.4.11 “Tiger” or newer). Only the session’s host needs Glance Screen Share. Download it here.
Guests instantly join your Glance Screen Share sessions from any Windows, Mac or Linux computer — or any mobile device — without installing any software (to view), using Chrome 16+, Firefox 11+, Internet Explorer 11+, Safari 5+ or Opera.
How do I connect to my guest’s mobile devices (iPhone, iPad, Android, Blackberry, etc.)?
Guests may join and view your session from any device. To view your session, guests will only need a web browser and internet access.
Yes, Glance Screen Share works with Parallels, Boot Camp, and VMWare Fusion.
Coherence Mode in Parallels
If you are running Glance Screen Share from within the Windows environment in Coherence mode (which runs Windows applications on the Mac desktop), some special Mac functions (like zooming windows) may not work. Try running Glance from the Mac side to use and show Mac functions alongside Windows functions.
- Session hosts do need to download Glance Screen Share.
- If you are hosting a Glance session, download and install Glance Screen Share on your computer. The software is free.
- Co-presenters need to download Glance Screen Share
- Before the session, co-presenters should visit http://glance.net/guest and run the Glance Guest Setup program.
- After joining the session, each co-presenter sees a “G” icon appear in his or her system tray.
- To present: Click the G icon and choose SHOW. To stop presenting: Click the G icon and click END.
Why are there Conversation, Q and A and Presentation modes for the Glance free phone conferencing?
Glance phone conferences have three ways to control who can be heard. As the Host, you rotate through the modes by hitting *7.
All conferences start in Conversation mode.
- Hitting *7 moves it to Q&A mode.
- Hitting *7 again moves it to Presentation mode.
- Hitting *7 a third time moves it back to Conversation mode, and so on.
- Conversation mode lets everyone speak freely. Choose it for small groups.
- Q&A mode mutes everyone who entered with the Guest Passcode. Each guest can un-mute (and again mute) himself or herself by hitting *6 on their telephone keypad. This is handy for larger meetings or if someone’s line is noisy or causing an echo.
- Presentation mode mutes everyone who used the Guest Passcode, but unlike Q&A Mode, they cannot un-mute themselves. This is best for large events, like webinars.
When can I use my free Glance phone conferencing?
Use Glance phone conferencing anytime. Use it during a Glance session or all by itself. You can have up to 100 participants for three hours at a time on each call.
One of my guests got a “busy” signal or an “all circuits busy” recording when dialing my Glance free phone conferencing number. What’s wrong?
If a caller cannot connect, his or her long distance carrier may have blocked the call. Have him or her try an alternate phone (e.g., a cell phone) or use a calling card.
My Glance free phone conferencing call had a problem. What should I do?
To help us troubleshoot, please contact us with the following information in the Notes field:
- What date and time did you dial into the call?
- What’s your time zone?
- What telephone number did you call from?
- Who provides your long distance service?
- What number did you dial?
- When you connected, did a voice answer “Welcome to Glance audio conferencing”?
Is Glance free conference calling an Internet-based VoIP service?
No. Glance phone conferencing is more reliable than many VoIP or Internet audio services, because you use it with your telephone.
How secure are Glance free phone conferencing calls?
Your six- or seven-digit passcode is unique. Only those who key in the code can enter your conference.
Additionally, everyone hears a brief tone when someone enters or exits the call. As the Host, you can press *5 to lock (or unlock) the conference, which prevents others from joining. Press *# at any time to hear how many are connected to the call.
How many calls can I make on my free Glance phone conferencing account?
Host as many free Glance phone conferencing calls as you like, one call at a time.
How does free Glance phone conferencing work?
Yourself and your guests will dial a U.S. long distance telephone number that we provide. Each participant is charged by their own long distance provider only for the standard long distance or toll rate they normally pay for a phone call during that time period.
The phone conferencing service itself is provided by a Glance partner, iotum.
How do people control Glance free phone conferencing call options?
During the call, use the phone’s keypad to:
- *3 – (Everyone) Toggle music-on-hold off and on
- *5 – (Host only) Lock or unlock the audio call (so no more participants can dial in)
- *6 – (Everyone) Mute or un-mute yourself (Tip: *6 is also *M for Mute)
- *7 – (Host only) Rotate between Conversation, Q&A and Presentation modes
- *9 – (Host only) Toggle entry and exit chimes off and on
- *# – (Host only) Report the number of people on the call
How do people connect to my Glance phone conferencing call?
You will be assigned a permanent Glance Phone Number (located in the USA) along with a Host Passcode and a Guest Passcode. Everyone dials the same Glance phone number. You enter your Host code; your guests enter the Guest code.
Tip: Your Host and Guest codes will have the same six- or seven-digit sequence, but the Host code always starts with * (an asterisk). Both end with a (pound or hash).
Example: *123456# and 123456#
Calls can have more than one Host.
How do I get my own free Glance phone conferencing account?
Each Glance user is eligible for a personal Glance phone conferencing account. To see the assigned permanent dial-in number and assigned permanent pin, login to the My Account area and click the Audio tab.
If it’s missing, please send us an email.
How can I limit background noise on my Glance free phone conferencing call?
In any phone conference call, no matter what service you use, clarity will decrease as un-muted participants are added. (To maintain high quality in large calls, use Presentation mode.)
Why does quality degrade? Each open microphone adds background noise. Speakerphones can leak the room’s acoustic echo. Poor connections add static. Cell phone users might be in a noisy car or outside in the wind. Cordless phones and VoIP calls can inject electrical noise or add distortion.
If someone puts their handset on hold without remembering to mute the line beforehand (by hitting *6), everyone might suddenly hear their company’s music-on-hold.
Do I need to pre-schedule my Glance phone conferencing calls?
No. Just like Glance sessions, you never need to “schedule” a Glance phone conference call.
Can people dial in to Glance free conference calling using Skype or other VoIP services?
Yes. But the quality of their connections may not be as good as a wired telephone and could disrupt call quality.
Can I use my Glance free conference calling number to call from outside the United States?
Yes. You should be able to dial the US-based Glance phone number from anywhere in the world. You will be charged for a standard international long distance call from your phone provider.