Supported Versions

You may integrate Glance’s technologies into your website, customize the Glance user interface or behavior, or use Glance APIs to integrate Glance technology with other SaaS tools.

Glance’s technologies are an integral part of the Glance Visual Engagement Platform. This platform includes cobrowse, screen share, agent video, and mobile showcase services.

Glance System Requirements

Glance’s solutions are designed from the ground-up for wide compatibility. While Glance actively supports only the following browser and OS versions, most of our services are likely to work on older versions.

Browsers

  • Chrome, Firefox, Edge and Safari, latest and previous version.
  • Internet Explorer 11, current and immediate prior release, with special conditions for Cobrowse (see below).

These are used in the following scenarios:

  • Cobrowse sessions with customers
  • Viewing cobrowse sessions
  • Viewing screen share sessions
  • Starting screen share sessions
  • Pushing client software for desktop screen share sessions
  • Viewing video streams

Cobrowse generally works in any modern browser on any operating system, as does viewing screen share sessions.

  • All browsers and other software used with Glance must support TLS 1.2 or TLS 1.1.

Cobrowse Support for Microsoft Internet Explorer 11

Microsoft has announced that Internet Explorer 11 (IE 11) is the last version of Internet Explorer. Glance’s support for IE 11 will follow the specific life cycle policy of the version of Windows on which it is installed.

Glance provides limited support for Cobrowse in IE 11. If your customers are visiting your web properties in IE 11, certain advanced features of cobrowse (e.g., cross domain cobrowsing) are not supported in IE 11. Glance recommends that agents use an alternative browser like Chrome.

Desktop and Server Operating Systems

  • Windows 10, Windows 8.1 (Windows 8.0 is not supported.)
  • macOS, latest and previous version
  • iOS 10.0 and above
  • Android OS 5.0 and above

Glance’s native software is used in the following scenarios:

  • Showing a screen
  • Viewing screen share sessions
  • Sending video
  • Placing VoIP calls (mobile only)

Bandwidth

Screen share on desktop and mobile devices performs optimally at a bandwidth of 1mbps. For efficiency, data is only sent over the internet when the screen changes.

Cobrowse requires the same bandwidth required for your own site. Cobrowse sends even less data over the internet than screen share, typically kilobits per second.

Video sessions require 1mbps. Requirements may vary depending on the size of the video you need to send.

Glance Supported Versions

Product Current Version How to Upgrade
Glance Client 4.8 If you are the administrator for Glance at your company, download here.
Cobrowse 4.10 Contact Glance.
Glance for Salesforce 1.11 Install here.


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